---
sourceDocument: Zurich Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/now-intelligence

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Unmigrated content and compatibility mode migrations

# Unmigrated content and compatibility mode migrations {#ariaid-title1}

Release version: Zurich  
Updated July 1, 2026  
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## Summary of Unmigrated Content and Compatibility Mode Migrations

Most dashboard content is migrated to the new Platform Analytics experience in the Zurich release, but certain visualizations, filters, and configurations are not migrated and instead are included in dashboards as embedded iframes, referred to as compatibility mode.
This ensures legacy content remains accessible though some features and customizations are limited or altered.
Show full answer Show less  
The Migration Center automatically updates previously incompatible content to compatible status upon upgrading releases, simplifying ongoing migration efforts.

## Unmigrated Content and Limitations

* **Dashboard configurations not migrated:** Widget title alignment, dashboards with unsupported dynamic content blocks.
* **Unsupported filters:** Group filter, Debug filter, user preference filters from dashboards, cascading filters with Choice to Choice configuration, and filtered list content.
* **Visualization configurations not migrated:** Dashboard access restrictions by role, group edit rights (only view rights retained after migration), and header/color configurations for visualizations used across multiple dashboards in bulk migration.
* **Scorecard elements not migrated:** Show Distribution, Show Bullet chart, and Calendar year view component.
* **Breakdown source dropdowns:** Platform Analytics dashboards replace dropdown lists of Performance Analytics breakdown sources with individual filter pills, changing how breakdown filtering is applied.

## Compatibility Mode Migrations

Dashboards containing unsupported content---such as non-Performance Analytics widgets, custom interactive filters, custom content blocks, gauges, and gadgets---are migrated in compatibility mode using iframes. This preserves original dashboard artifacts without altering or moving them.

Note that dashboards in compatibility mode may experience performance degradation due to the iframe embedding.

## Generic Visualization and Scorecard Configurations Migrated in Compatibility Mode

* Sorting by dot-walked fields
* Reporting on variables and questions
* List default drilldown view from Report Designer
* Breakdown elements based on choice fields
* Single score with compare X period back
* Pivot scorecard element filter support
* Grouping by duration fields
* Different follow filters on related indicators
* Hierarchy breakdown support
* List scorecard configurations including key indicators and performance filters
* Scorecard widgets with multiple indicators having varied time series aggregations

## Reports and Widgets Migrated in Compatibility Mode

* Reports: Control, Trendbox, Histogram, Funnel, Pyramid
* Performance Analytics Widgets: Workbench, Text Analytics, Treemap, Previous period charts, Spider, Funnel, Pyramid, Relative compare

## Practical Implications for ServiceNow Customers

When migrating dashboards to Platform Analytics, expect that some content and configurations will not transfer natively and will instead run in compatibility mode via iframes. This allows continued access but may impact performance and limit editing capabilities.

Customers should review migrated dashboards for changes in filter availability, visualization formatting, and sharing permissions, and may need to reconfigure sharing settings or adjust dashboards to align with Platform Analytics capabilities.

The migration approach ensures a balance between preserving legacy dashboard content and encouraging transition to the enhanced Platform Analytics experience over time.  
Most dashboard content is migrated to the new Platform Analytics experience. However, some visualizations, aspects of visualizations, filters, and configurations can't be migrated. Dashboards with this content are migrated as embedded content (iframes), also known as
compatibility mode.
Note:  
If you have already migrated to Platform Analytics experience, the Migration Center automatically migrates any previously incompatible content that is now compatible when you upgrade releases.

## Not migrated {#data-mig-unmigrated-content__section_pkd_g5b_rzb}

The only generic dashboard configuration that is not migrated is widget title alignment. Dashboards that contain unsupported content, including dynamic content blocks aren't migrated. The Core UI versions of these dashboards remain
available in the dashboard library.  
These filters aren't migrated:

* Group filter
* Debug filter
* Filter user preferences from dashboards
* Cascading filters that support the Choice to Choice configuration
* Filtered list content. For more information on List filters, see [Create a filter in List](https://www.servicenow.com/docs/access?context=t_CreatingFilters&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US).
{#data-mig-unmigrated-content__ul_zfy_35b_rzb}  
Visualization configurations that aren't migrated:

* Restriction of dashboard access to specific roles.
* Group edit rights.Reports that are shared to groups with edit rights only retain view rights when migrated. Open the migrated visualization in the library and share it with the group again. For more
  information, see [Share a data visualization in the Visualization Designer](https://www.servicenow.com/docs/yVacG3WThqkMMP3~CYuIgA#share-dv-ac "Share a visualization to provide view or edit permissions to users, groups, or roles. A user can access a shared visualization in any workspace on the original instance.").

* In the context of bulk migration, visualizations that are used in one or more dashboards lose their header and color configurations. (In Core UI, these are configured at the dashboard level; in Platform Analytics experience, they are configured at the visualization level.)

  In the context of partial migration, visualizations that are used in a single dashboard are migrated with their header and color
  configurations. Visualizations that are used in multiple dashboards lose their header and color configurations.
{#data-mig-unmigrated-content__ul_ijy_5br_ydc}  
Indicator and Breakdown Scorecard elements that aren't migrated:

* Show Distribution
* Show Bullet chart
{#data-mig-unmigrated-content__ul_opm_1cc_d1c}

The Calendar year view component isn't migrated.

## Dashboards with breakdown source dropdowns {#data-mig-unmigrated-content__section_breakdown-dashboards}

Platform Analytics dashboards do not support a configurable list of Performance Analytics breakdown sources by which to filter the dashboard (see [Using breakdowns on responsive dashboards](https://www.servicenow.com/docs/3LEi88PKXVHzvA0WP040PQ "You can add breakdown sources to a responsive Core UI dashboard. Dashboard users then can select a breakdown source and one or more breakdown elements to filter scores in the visualizations on the dashboard.")). Such dashboards are migrated, but the breakdown source filter list is replaced by a Platform Analytics filter for each breakdown. Instead of a dropdown list, you have a pill for each filter. For more information, see [Configure a Single/Multiple select or cascading filter](https://www.servicenow.com/docs/5vY7_gg8OTktRAbzYqKvkA "Let users filter a dashboard tab on one or more values from a set of choices, such as incident priority. You can have a single or multiple select filter follow another filter in a cascade.").

## Compatibility mode migrations {#data-mig-unmigrated-content__section_yft_wdz_pzb}

Migration in compatibility mode means that all of the dashboard's original artifacts are inserted into the migrated dashboard in iframes. The original content isn't changed or moved.

Dashboards with any content that is not a Performance Analytics widget, report, or interactive filter, including all custom interactive filters, custom content blocks, gauges, and gadgets, are migrated in compatibility mode, as iframes.  
Note:  
Dashboards migrated in compatibility mode can experience performance issues.

## Generic configurations {#data-mig-unmigrated-content__section_brb_jwy_pzb}

Generic visualization configurations migrated in compatibility mode:

* Sort by dot-walked fields
* Reporting on variables and questions
* List default drilldown view configured in Report Designer
* [Breakdown element](https://www.servicenow.com/docs/zwkjt8wNk53iiqV1IWV_HQ#gloss-breakdown-element "The values for a breakdown. For example, the Priority breakdown may have the elements Critical, High, and Low.") = empty for breakdowns based on choice field
* Sort by Performance Analytics breakdown based on choice field order
* Single score with compare X period back
* Pivot scorecard support for element filter
* Group by based on duration fields
* Different follow filters for related indicators on the Indicator scorecard and visualizations
* Hierarchy breakdown support on filters/data visualizations
{#data-mig-unmigrated-content__ul_f3s_txy_pzb}

## List scorecard configurations {#data-mig-unmigrated-content__id_s5q_sf3_rzb}

List scorecard configurations migrated in compatibility mode:

* Show Key indicators
* Filter based on: Best Performing, Worst Performing, Improved, Deteriorated
* Different follow filters on additional indicators
{#data-mig-unmigrated-content__ul_ak4_w1z_pzb}

## Other scorecard configurations {#data-mig-unmigrated-content__id_f5d_z32_yhc}

Scorecard widgets with multiple widget indicators that have different time series aggregations are migrated in compatibility mode.

## Reports {#data-mig-unmigrated-content__id_ww1_sf3_rzb}

Reports migrated in compatibility mode:

* Control
* Trendbox
* Histogram
* Funnel
* Pyramid
{#data-mig-unmigrated-content__ul_pfs_fbz_pzb}

## Performance Analytics widgets {#data-mig-unmigrated-content__id_lkn_rf3_rzb}

Performance Analytics widgets migrated in compatibility mode:

* Workbench
* Text Analytics
* Treemap
* Previous period charts
* Spider
* Funnel
* Pyramid
* Relative compare
{#data-mig-unmigrated-content__ul_fkw_nbz_pzb}