---
sourceDocument: Zurich Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/now-intelligence

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Indicator library

# Managing indicators from the Platform Analytics library {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Managing indicators from the Platform Analytics library

The Platform Analytics library provides a centralized list of all Performance Analytics indicators and KPIs accessible to you.
Access and management capabilities vary based on user roles, enabling users to view, create, edit, or delete indicators according to their permissions.
The indicator library is accessible via Platform Analytics \> Library \> Indicators.
Show full answer Show less  

## Basic Indicator Management

All users with read access can view indicators that are marked to show in the library, including automated, formula, external, manual, and benchmark indicators. Key functionalities include:

* Filtering indicators by bookmarks, creator, or custom conditions.
* Searching indicators by name or description.
* Saving and reusing filter configurations.
* Customizing visible columns to show relevant indicator parameters.
* Sorting indicators by column values using alphanumeric or date sorting.
* Opening indicator details in a new tab by selecting the indicator name.

## Indicator Management for Privileged Users

Users with **papoweruser** or **padatacollector** roles have additional capabilities beyond basic viewing:

* Create new indicators via a dedicated form.
* Edit existing indicators with access to indicator records, subject to security restrictions.
* Delete one or multiple indicators with a clear count of selected items.
* Access indicator health metrics displayed as tiles, highlighting indicators without active collection jobs, those not viewed recently, and those updated recently, aiding in indicator lifecycle management.
* Filter the list to show only indicators created by the user.
* View additional default columns such as indicator source, collection job state, last viewed time, and view counts over the past year.

## Indicator Management for Admins with Data Snapshots Enabled

Administrators can enable and manage data snapshots to enhance indicator data tracking:

* Check instance eligibility for data snapshots directly from the KPI Details page.
* Enable data snapshots on eligible indicators, with the ability to select multiple indicators at once.
* View data snapshot status in the indicator list via a dedicated column.
* Receive banner notifications about eligibility and activation status.

## Practical Benefits for ServiceNow Customers

This functionality allows you to efficiently manage your Performance Analytics indicators, ensuring you can monitor indicator health, maintain relevant KPIs, and leverage data snapshots for enhanced historical data analysis. Role-based access ensures users have the appropriate level of control, improving data governance and operational efficiency within your ServiceNow environment.  
The indicator library lists all the Performance Analytics indicators/KPIs to which you have access. Users who can create or edit indicators or Performance Analytics collection jobs have additional information.

Open the list of indicators at Platform AnalyticsLibraryIndicators. The configuration of the Indicators page and the data access depends on your roles. All users with at least read access to an indicator get the basic indicator management functionality that is included in the
default view.

## Basic indicator management {#your-kpis__section_pzz_bcn_ngc}

Figure 1. Default indicator library view with basic functionality

You can see any automated, formula, external, or manual indicator that has Show in library enabled on its indicator record and to which you have access, including benchmark indicators. Select the name of
an indicator to open it in KPI Details, in a new tab.  
You have several options for filtering what appears in the library. The numbered callouts in [Default indicator library view with basic functionality](https://www.servicenow.com/docs/p0QdBB5PT0o9BoAUmFBEcQ#your-kpis__fig_kdl_fcn_ngc) match the numbers in the following list:

1. Under Filter by, you have the option to filter on bookmarked indicators. If you have the right to create indicators, you can also filter on the indicators that you have created.
2. Use the Search field to search by indicator name or description.
3. Expand the Filter list ![]() and add conditions for filtering the indicators. Under Saved filters, you can save the filters you currently have open and reopen them later. You can also toggle the labels on the filter fields on and off.  

4. Open the Edit columns ![]() dialog, and select which indicator parameters appear as columns in the list.
{#your-kpis__ul_mns_p4n_ngc}

Sort the records according to a column's values by selecting the column label. Repeatedly select the label to switch between forward and reverse sorting. The type of sorting depends on the type of data in the column, such as
alphanumeric sorting for text or date sorting for dates.

## Indicator management for users who can edit indicators or collection jobs {#your-kpis__section_u34_13p_ngc}

Note:  
The functionality in this section is available only to users with the pa_power_user or pa_data_collector role or higher. Users also have all the basic functionality that was described in the previous section.  
Figure 2. Default indicator library view for privileged users, data snapshots not enabled  
Privileged users have the following extra functionality:

* Creating indicators: Press Create indicator to open a blank Indicator form. For more information, see [Create an automated indicator](https://www.servicenow.com/docs/tK243H_nzSlTA1o4UBpxZA#t_CreateAnAutomatedIndicator "To analyze the performance of a business process that is recorded in a ServiceNow table, use an automated indicator. If a suitable indicator is not provided in a Platform Analytics Solution, create a new one.") or [Create a formula indicator](https://www.servicenow.com/docs/KlV5ZbtpbhKXANDW4HFhlw "Create a formula indicator to produce a new computed score from one or more other indicators. Besides indicator scores, the formula can include calculations such as the gap between an indicator score and the indicator target.").
* Editing indicators: Select the pencil icon next to an indicator to open that indicator's record. Security restrictions may apply.
* Deleting indicators: Select one or more indicators by ticking the box in its row, then press Delete. The Delete button shows you how many indicators are selected for deletion.
* Indicator health: A row of tiles shows you useful statistics about the health of your indicators, such as how many automated and formula indicators do not have active collection jobs. The No active data collection job, Not viewed in 6 months, and Not viewed in one year tiles suggest how many indicators you may be able to delete. Conversely, Updated in the last 30 days gives you an idea how many indicators are truly active. Press a tile to filter the indicator list by that statistic.  
  Note:  
  Filters on the list of indicators do not currently filter the tiles.
* Indicators you created: You have an additional Filter by option, to see only the indicators you have created.
{#your-kpis__ul_lnb_znt_ngc}  
Privileged users also see a different set of default columns. In place of the Description field, you see the following information:

* The indicator source for each automated indicator
* The state of the data collection job
* The last time the indicator was viewed
* How many times in total it was viewed in the last year
{#your-kpis__ul_epl_qn5_ngc}

## Indicator management for admin users with data snapshots enabled {#your-kpis__section_yhv_2nw_x2c}

If you have not tried to enable data snapshots on your instance, you have a banner at the top of KPI Details.   

Press Check instance eligibility to see if your instance is eligible for data snapshots and, if not, why. For more information, see [Activate data snapshots](https://www.servicenow.com/docs/rzd18Ip7Kb9HOEj~2Jfzsw#activate-unlimited-breakdowns "Enable data snapshots on an instance as a whole and on individual existing indicators (KPIs) on the instance. When data snapshots are enabled, you can apply multiple breakdown levels to an indicator.").  
When your instance is eligible for data snapshots, you have a banner announcing this fact and two new tiles, Data snapshots enabled and Data snapshots supported. You can select one or more indicators in the list and press Enable Data Snapshots (quantity of indicators selected).  
Tip:  
If you show the data snapshot status column, you can see which indicators support data snapshots.
Figure 3. Default indicator library view for privileged users, with data snapshots enabled
**Related concepts**   

* [KPI Details](https://www.servicenow.com/docs/QvZUCx4_H84aZHnOt0uYtg "KPI Details page enables you to delve into the information inside your Performance Analytics indicators (KPIs).")
* [Performance Analytics indicators](https://www.servicenow.com/docs/iymbvswcBZl4o8z7miBouA "Indicators (KPIs) define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time.")  
**Related topics**   

* [Performance Analytics Essentials training](https://learning.servicenow.com/lxp?course_id=cbf7fac4db1a7340760a71043996194c&id=learning_course_prev)

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