---
sourceDocument: Zurich Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/order-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Add characteristic and characteristic options to a product offering

# Add characteristic and characteristic options to a product offering {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add characteristic and characteristic options to an existing product offering using the Product Offering Characteristic tab in Sales Customer Relationship Management.

## Before you begin

Role required: sn_prd_pm.product_catalog_admin

## About this task

There are a number of ways to create characteristic and characteristic options. The following procedure lets you add characteristics to product offerings that already exist but have not been published.

## Procedure

1. In the CSM Configurable Workspace, select the List view.
2. Navigate to OfferingsProduct Offerings and select the product offering that you're working with.
3. In the Product Offering Characteristics tab, select New.
4. In the form, fill in the fields.  
   {#add-characteristics-to-product-offering__table_m5z_prp_g1c__entry__2}

   | Field | Description |
   |-|-|
   | Characteristic | Product offering characteristic. Select an existing characteristic. Select New to create a characteristic. |
   | Characteristic option | Characteristic option for the product offering. Select an existing characteristic option or select New to create options. |
   | Characteristic type | Option that lets you select a characteristic type. |
   | Product offering | Name of the product offering. |
   | Order | Numerical order for the options. Options designated with the number 1 appear first in the order. |
   | Mandatory | Option indicating that the characteristic option is required to complete the order. |
   | Default | Option indicating this characteristic option is the default choice. |
   | Customer input required | Option indicating that consumer input is required for the product option. |
   [Table 1. Product Offering Characteristic form]

   {#add-characteristics-to-product-offering__table_m5z_prp_g1c}
5. Select Save.  
   The product offering characteristic is added to the product offering. Select the characteristic in the Product Offering Characteristics tab to make further changes.
{#add-characteristics-to-product-offering__steps_d11_2p3_n1c}

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