---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Amazon S3 external content connector

# Amazon S3 external content connector {#ariaid-title1}

* Release version: Zurich
* 
* Updated November 14, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Amazon S3 external content connector retrieves files from buckets in your Amazon S3 source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can run or schedule content crawls to update searchable content and metadata from your source system. Content crawls
feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.  
Important:  
All content the connector retrieves from your Amazon S3 buckets is treated as public content, searchable by everyone who has access to your configured AI Search experience.
* **[Configure Amazon S3 for external content indexing](https://www.servicenow.com/docs/XhEsarrqZXIElM2jR1KcZQ)**   
  Create an Identity and Access Management (IAM) user in the Amazon Web Services (AWS) Management Console. Define an access key for your new user to allow the Amazon S3 external content connector to access your Amazon S3 source system.
* **[Create an Amazon S3 external content connector](https://www.servicenow.com/docs/nHKxkCM1an9H7EK0H4cg5w)**   
  Create an external content connector to retrieve searchable content from your Amazon S3 source system.
* **[Configure crawl settings for an Amazon S3 external content connector](https://www.servicenow.com/docs/kCgMbY6OQlq0TZnAx00vBQ)**   
  Define inclusion and exclusion filters to specify the buckets and file types you want your Amazon S3 external content connector to retrieve when running content crawls.

**Related tasks**   

* [Create a content crawl for an external content connector](https://www.servicenow.com/docs/~42Qr9c~jffY2LWWFQ4~xg "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")