---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Atlassian Jira Cloud external content connector

# Atlassian
Jira Cloud external content connector {#ariaid-title1}

* Release version: Zurich
* 
* Updated August 4, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Atlassian
Jira Cloud external content connector retrieves work items and attachments from projects in your Atlassian
Jira Cloud source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can run or schedule content crawls to retrieve updated content and access permissions from your source system, or user permission crawls
to retrieve updated security principals from your source system. Both types of crawl feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.
* **[Configure a connector user in Atlassian Jira Cloud](https://www.servicenow.com/docs/JWWLQ8ISviV6AKYkr~bqNg)**   
  Create a user and group in your Atlassian Jira Cloud tenant with access and permissions required by the Atlassian Jira Cloud external content connector. The connector runs as this user when accessing data from your tenant.
* **[Configure Atlassian Jira Cloud for external content indexing](https://www.servicenow.com/docs/xKmgdtfGK9get5AIP0jeqg)**   
  Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian Jira Cloud external content connector to crawl projects and security principals in your Atlassian Jira Cloud source system.
* **[Create an Atlassian Jira Cloud external content connector](https://www.servicenow.com/docs/hTd2jO9opdAoKKHweBhYQw)**   
  Create an external content connector to retrieve searchable content and security principals from your Atlassian Jira Cloud source system.
* **[Configure crawl settings for an Atlassian Jira Cloud external content connector](https://www.servicenow.com/docs/ZUwKKPA6p6kr6w3A9FZ2FA)**   
  Specify the projects you want your Atlassian Jira Cloud external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

**Related tasks**   

* [Create a content crawl for an external content connector](https://www.servicenow.com/docs/~42Qr9c~jffY2LWWFQ4~xg "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")
* [Create a user permission crawl for an external content connector](https://www.servicenow.com/docs/r_v78cGt6CPCfTE0BP7xlA "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")