---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Box external content connector

# Box external content connector {#ariaid-title1}

* Release version: Zurich
* 
* Updated August 4, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Box external content connector retrieves files and attachments from your Box source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can run or schedule content crawls to retrieve updated content and access permissions from your source system, or user permission crawls
to retrieve updated security principals from your source system. Both types of crawl feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.
* **[Create a public/private key pair for the Box external content connector](https://www.servicenow.com/docs/6TQ7FmfxEIW32KFAw0gnbg)**   
  Generate an encrypted private key and a public key for use by the Box external content connector.
* **[Configure Box for external content indexing](https://www.servicenow.com/docs/GkR4LGOo3PYpHidYJSrXdg)**   
  Create and authorize an OAuth 2.0 application in the Box developer console to allow the Box external content connector to access your Box source system.
* **[Create a Box external content connector](https://www.servicenow.com/docs/FvB0nHgOcYqe6JxrxFCxDg)**   
  Create an external content connector to retrieve searchable content and security principals from your Box source system.
* **[Configure crawl settings for a Box external content connector](https://www.servicenow.com/docs/__kf1rwiC5HHwT~CTkblvA)**   
  Specify the user boxes you want your Box external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

**Related tasks**   

* [Create a content crawl for an external content connector](https://www.servicenow.com/docs/~42Qr9c~jffY2LWWFQ4~xg "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")
* [Create a user permission crawl for an external content connector](https://www.servicenow.com/docs/r_v78cGt6CPCfTE0BP7xlA "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")