---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Google Drive external content connector

# Google Drive external content connector {#ariaid-title1}

* Release version: Zurich
* 
* Updated October 22, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Google Drive external content connector retrieves files and attachments from eligible shared drives in your Google Drive source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can run or schedule content crawls to retrieve updated content and access permissions from your source system, or user permission crawls
to retrieve updated security principals from your source system. Both types of crawl feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.

## Drive eligibility {#google-drive-external-content-connector__section_w4h_1gg_bhc}

To be eligible for crawling, a shared drive must be accessible by at least one member who is a user in the Directory and who has the Manager role (or is a member of a group with the Manager role). To learn more about the Directory, see <https://support.google.com/a/answer/1628009>. For details on the Manager role, see <https://support.google.com/a/users/answer/12380484>.
* **[Configure Google Drive for external content indexing](https://www.servicenow.com/docs/dHK2snEtOprhsARJ_s_sgA)**   
  Enable the Google Drive and Admin SDK APIs and create a Google Cloud service account to allow the Google Drive external content connector to crawl eligible shared drives and security principals in your Google Drive source system.
* **[Create a Google Drive external content connector](https://www.servicenow.com/docs/b_lox02p82pbvsWngUf6AA)**   
  Create an external content connector to retrieve searchable content and security principals from your Google Drive source system.
* **[Configure crawl settings for the Google Drive external content connector](https://www.servicenow.com/docs/CsVoK6km41zCju4Rm6l4fw)**   
  Specify the shared drives you want your Google Drive external content connector to crawl. Define inclusion or exclusion filters for file extensions to dictate the types of documents the crawl retrieves and feeds to AI Search for indexing.
* **[Filter content by label for a Google Drive external content connector](https://www.servicenow.com/docs/FNb28OCos0iWdF4KwKVA2g)**   
  Configure a label filter for your Google Drive external content connector. The connector only retrieves content that has one or more of your specified label values applied.

**Related tasks**   

* [Create a content crawl for an external content connector](https://www.servicenow.com/docs/~42Qr9c~jffY2LWWFQ4~xg "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")
* [Create a user permission crawl for an external content connector](https://www.servicenow.com/docs/r_v78cGt6CPCfTE0BP7xlA "Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")