---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Slack external content connector

# Slack external content connector {#ariaid-title1}

* Release version: Zurich
* 
* Updated May 29, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Slack external content connector retrieves attachments from public channels in your Slack source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can run or schedule content crawls to update searchable content and metadata from your source system. Content crawls
feed their data to AI Search for indexing.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this
indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.

## Slack connector limitations {#slack-external-content-connector__section_nns_xwl_kjc}

The Slack external content connector does not retrieve text or metadata content from messages in your Slack source system's public channels. It only retrieves and indexes attachments from those public channels.

User access permissions aren't preserved for indexed attachments, so any user with access to your indexed Slack content can view any indexed attachment.

The connector doesn't retrieve content from your Slack source system's private channels.
* **[Configure Slack for external content indexing](https://www.servicenow.com/docs/7JjaCxgsPFoHyZHp4nOYfw)**   
  Create a Slack API application to allow the Slack external content connector to crawl public channels in your Slack source system.
* **[Create a Slack external content connector](https://www.servicenow.com/docs/f6AnSmnHdoiV8mGitTGzsQ)**   
  Create an external content connector to retrieve searchable content from public channels in your Slack source system.
* **[Configure crawl settings for the Slack external content connector](https://www.servicenow.com/docs/Xa1llTWGPnVTV6_wfHQKZA)**   
  Specify the public channels you want your Slack external content connector to crawl. Define inclusion or exclusion filters for file extensions to dictate the types of documents the crawl retrieves and feeds to AI Search for indexing.

**Related tasks**   

* [Create a content crawl for an external content connector](https://www.servicenow.com/docs/~42Qr9c~jffY2LWWFQ4~xg "Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.")