---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# External Content Connectors

# External Content Connectors {#ariaid-title1}

* Release version: Zurich
* 
* Updated January 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The External Content Connectors
ServiceNow® Store application enables AI Search applications to search content and metadata from supported external source systems, such as Atlassian
Confluence Cloud and Microsoft SharePoint Online.

## Get started {#ext-cont-connectors-landing-page__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn about features offered by External Content Connectors](https://www.servicenow.com/docs/a7mqvkCtAnGgU3dqHLV9KA "Using External Content Connectors, AI Search applications can search content and metadata from external content repositories such as Atlassian Confluence Cloud and Microsoft SharePoint Online. Expanding search recall to include external content helps search users locate the information they need.") | [InstallActivate External Content Connectors plugins on your instance](https://www.servicenow.com/docs/fh6hydbG9U2h7YF0C1P1Ag "Install the External Content Connectors applications from the ServiceNow Store.") | [ConfigureSet up connectors to access your external source systems](https://www.servicenow.com/docs/FNzk2plOXtxl7ZH2IHz9fw "Plan and configure your External Content Connectors implementation.") |
| [CrawlSchedule and start connector crawls to retrieve searchable content and security principals from your external source systems](https://www.servicenow.com/docs/fVfwr9v~YPeZn5PNm_EwjQ "Search administrators can use the External Content Connectors application to run one-time document and user permission crawls on demand. They can review connector-specific crawl history and analytics and details of user and group mappings retrieved from external data sources.") | [ReviewReview crawl histories, analytics, and user permissions for your external content connectors](https://www.servicenow.com/docs/E8GAj5avMQx12XHRDAXdgw "Search administrators can review crawl histories and analytics for external content connectors to gain a better understanding of what they're crawling. Administrators with the ais_high_security_admin elevated role can also review user and group permission mappings for external content connectors to verify that source system security principals are correctly associated with ServiceNow AI Platform users.") | [ReferenceView components installed with External Content Connectors and supported file extensions](https://www.servicenow.com/docs/9Pa8RoGQTgLhOJwkBOk2Uw "Reference information for the External Content Connectors application and for individual external content connectors.") |
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{#ext-cont-connectors-landing-page__table_onh_xvw_jdc}