---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable ServiceNow Otto for AI Search Genius Results in AI Search portals and mobile applications

# Enable ServiceNow Otto for AI Search Genius Results in AI Search portals and mobile applications {#ariaid-title1}

* Release version: Zurich
* 
* Updated October 3, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Specify the ServiceNow Otto for AI Search Genius Result types you want to make available in each of your AI Search portals and mobile applications.

## Before you begin

The Now Assist in AI Search
ServiceNow® Store application must be installed on your instance. For details on installing this application, see [Install ServiceNow Otto for AI Search](https://www.servicenow.com/docs/NqNt~7m2V~WKqrne3AWt8A "As an administrator, you can install the ServiceNow Otto for AI Search application (sn_ais_assist) from the AI Admin Hub module.").

Role required: ais_admin

## About this task

ServiceNow Otto for AI Search provides multiple AI-powered Genius Result configurations. As a search administrator, you can enable individual Genius Result configurations in AI Search portal and mobile applications.

To learn more about how Genius Results work, see [Genius Results](https://www.servicenow.com/docs/c3DSgXGDh~DRg65HdCz58g "Configure Genius Results to display AI-powered answer cards alongside search results. These cards provide direct answers to user queries, reducing the need to browse multiple search results."). For details on the Now Assist Genius Result configurations, see [Knowledge base articles Genius Results](https://www.servicenow.com/docs/cXr5CgwHjlxaueQ8TpPyRQ "Knowledge base articles Genius Results use the LLM to generate concise, actionable answers from knowledge article results in Service Portal, Virtual Agent, Employee Center, and global searches.") and [Actions Genius Results](https://www.servicenow.com/docs/lIxe1UVcGXjfmxbzOWZG5Q "Now Assist Actions Genius Results display actionable answers showing Catalog Items and Virtual Agent topics that match your search query. AI Search matches records based on their similarity to your search's intent and meaning instead of looking for exact term matches.").

## Procedure

1. Navigate to AllAI SearchServiceNow Otto for AI Search in Setup.  
   The Set up ServiceNow Otto for AI Search panel displays a list of search profiles associated with AI Search portals and mobile applications and a Prerequisites section for each Genius Result configuration.
2. **Optional:** If a Genius Result enablement option isn't selectable, follow the guidance in its Prerequisites entry to make it selectable.  
   Note:  
   After following the Prerequisites guidance, you may need to refresh the Set up panel to make the Genius Result enablement option selectable.
3. In each search profile row, select the options for the individual Genius Results you want to enable for the associated AI Search portal or mobile application.  
   As an example, to enable Knowledge base articles Genius Results in Service Portal, select the Knowledge base articles option in the Service Portal Default Search Profile row.  
   Note:  
   You can disable a Genius Result for an AI Search portal or mobile application by clearing its option.
4. Select Apply Changes.

## Result

AI Search enables your selected Genius Result configurations for all users of the specified AI Search portals and mobile applications.

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