---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email templates

# Email templates {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Email templates enable administrators to create reusable content for the subject line
and message body of email notifications.

Templates deliver consistent information on specific system activities and improve the
efficiency of creating multiple email notifications for similar actions. If necessary, you can
make minor changes on the fly to an email that uses a template by overriding the subject line and
message body content in the notification form. A common practice is to define the message body in
a template and create new subject lines for different types of recipients. There is no limit to
the number of templates that you can create.  
Email templates are created in rich HTML format, and administrators have the option of converting existing email templates to rich HTML (starting with the Eureka release). This format provides several advantages, including:

* Raw HTML content is converted into a WYSIWYG format.
* The content can be edited in a feature-rich HTML editor.
* Mail scripts are condensed into a single, easy-to-read line that can be reused in multiple email notifications.
* To prevent broken links, images linked using URLs relative to a particular instance are converted to absolute links.
{#c_EmailTemplates__ul_alm_mg3_54}
* **[Create an email template](https://www.servicenow.com/docs/l7uxnt_wCq2G5_Z_AVXC0Q)**   
  You can create an email template with rich HTML formatting, rather than plain text.
* **[Apply a template to an email notification](https://www.servicenow.com/docs/ULoM2p_dRtR~SGN1oeDQFA)**   
  After you create an email template, you can apply it to a notification.
* **[Convert an email template to rich HTML](https://www.servicenow.com/docs/EU6nuerF8zOkrsDuwXeIzQ)**   
  If you have an email template created prior to the Eureka release, you can convert it to rich HTML.
* **[Construct an email message with a template](https://www.servicenow.com/docs/lQyIU4shhgQ3Iihd162n5w)**   
  Email templates provide a list of the fields from database tables that are available for constructing an email message.
* **[Calendar integration](https://www.servicenow.com/docs/1KpNrS9PUcXqD7_3xFA~nA)**   
  With email notifications, you can use import export maps to leverage information about records and integrate with Outlook or another calendar.

**Related concepts**   

* [Email notifications dashboard](https://www.servicenow.com/docs/g3Dcacjho9Ynr52tykaThA "The email notification dashboard provides visibility into key metrics and enables admins to configure the dashboard to enable access to other users.")
* [Email diagnostics dashboard](https://www.servicenow.com/docs/DGk9TINPzf9pzEgP~yIOjw "The email diagnostics dashboards provide visibility in to email delivery metrics that can help in improving the email health by identifying errors and areas that need deeper investigation.")
* [Email layouts](https://www.servicenow.com/docs/GvryQ~1tF3SgkrMe1ZUfjg "Create reusable content for the message body of email templates.")
* [Email retention](https://www.servicenow.com/docs/4S~MW0dgibbUAlrUypRCXw "You can archive and eventually destroy email messages that you no longer need or if your Email table is excessively large.")
* [Watermarks on notification emails](https://www.servicenow.com/docs/kTwHRtaHawJF_Sz_AA_tnA "By default, a unique watermark label will be generated at the bottom of each notification email to allow matching incoming email to existing records.")
* [Email digests](https://www.servicenow.com/docs/obXjIs~W2kIIoxbmP4M~yg "An email digest is a single email that summarizes the activity for a selected notification and its target records during a specified time interval. You can enable an email digest to reduce the number of notifications received when frequent updates to the associated records occur within a short time period.")
* [Domain separation and Notifications](https://www.servicenow.com/docs/0kdwbFiVtd42Sbo0cdn4Zw "Domain separation is supported in the Notifications application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
* [Email FAQs and troubleshooting notification emails](https://www.servicenow.com/docs/4r6nxSW0b2p4_GmWhw_7iQ "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.")  
**Related tasks**   

* [Create notification categories](https://www.servicenow.com/docs/9g~5z26wId3k8o7CR2wImw "You can create notification categories to identify and group related notifications that are listed in the notification settings for your users.")
* [Create an email notification](https://www.servicenow.com/docs/arqcJvflekHKxKqf4TzPqg "Create an email notification specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest.")
* [Parse an email thread](https://www.servicenow.com/docs/SwVc01dyjGcmXs2aV8aQCQ "When an email is received, parse the most recent message in an email thread by creating Email Reply Separators using specified string or regular expressions.")