---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email address internationalization

# Email address internationalization {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Email address internationalization allows international character support for email addresses for non-English characters when sending and receiving emails. Email addresses can have non American Standard Code for Information
Interchange (ASCII) characters.

Enable or disable International characters in an email by running a scheduled job.

The glide.email_address.rfc6530.enabled system property can be set to true only if the configured email SMTP server for the instance supports SMTP UTF8 extension. This property by default enables sending and
receiving of inbound emails to and from international email addresses including processing of the emails received from encoded international email addresses.

## Enable or disable email address internationalization {#email-address-internationalization__section_v1x_gvh_xcc}

Enable email address internationalization by setting the glide.email_address.rfc6530.enabled system property to <kbd class="ph userinput">true</kbd>.

Disable email address internationalization by setting the glide.email_address.rfc6530.enabled system property to <kbd class="ph userinput">false</kbd>.
* **[Customize email address internationalization](https://www.servicenow.com/docs/kDn_QGeekPhzJn3beSYfrQ)**   
  Customize email address internationalization to turn off processing of inbound and outbound emails, disable support for inbound emails or to add email address format for decoding international email addresses.