---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Multilingual email notifications

# Multilingual email notifications {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Using multilingual email notifications, you can send email notifications in the
recipient's preferred language and can easily manage notification content in different
languages.

## Email notification translation {#multilingual-email-notifications__section_njf_33z_3tb}

You can customize email notifications for users across multiple regions based on their
preferred language. For example, a recipient whose language is set to French will receive
notification emails in French, while a German requester would be notified in German.  
Two types of translations are available for email notifications:

* [Static translation](https://www.servicenow.com/docs/oAKJ4ZVkutrriyMULlZyaA "Using static translation, you can customize email notifications for recipients across multiple regions based on their preferred language.")

  Customize email
  notifications for recipients across multiple regions based on their preferred
  language. With static translations, the translation request goes to a
  translator.
* [Dynamic translation](https://www.servicenow.com/docs/i8WscJgkjTGB4r71~ViDvA "Using dynamic translation, you can customize email notifications automatically for users across multiple regions based on their preferred language.")

  Customize email
  notifications automatically for users across multiple regions based on their preferred
  language.
{#multilingual-email-notifications__ul_jl4_43z_3tb}

You can also send emails using a combination of both static and dynamic translation. For
example, if an email has to be sent in English, French, Spanish, and German and the
translated templates for French and Spanish already exist, then the dynamic translation will
only happen for German.

## User preference for email translation {#multilingual-email-notifications__section_dkh_3qt_nbc}

The preferred language set is honoured when the property is set to true. To set user preference for email translation:

* Set the glide.email.translation.honour.user_preference property to <kbd class="ph userinput">true</kbd>.
* Navigate to User menuPreferencesLanguage \& region, select and set the preferred language.
{#multilingual-email-notifications__ul_fj4_5qt_nbc}

## Groups {#multilingual-email-notifications__section_gkg_jgz_3tb}

If there is no group email ID, a notification triggered for a group with multilingual
recipients can send a group email to different people with different language
preferences.

If there is a group email ID, an email is sent in a single language to all the recipients
in the group. The recipient's preferred language is not considered.

## Email notification translation plugins {#multilingual-email-notifications__section_udj_x3z_3tb}

Activate the [glide notification
translation plugin](https://www.servicenow.com/docs/snXhDrVrXvfbgzM10KrVZw "You can activate the Glide Notification Translation plugin (com.glide.notification.translation) for Notifications if you have the admin role.") to send multi-lingual emails based on the recipient's preferred
language. The localization framework plugin is activated by default along with the Glide
notification translation plugin.

Activate the [translated email
retention plugin](https://www.servicenow.com/docs/AVxApyZuvVC_3g1NMYpX9A "You can activate the Translated Email Retention plugin (com.glide.email_retention.translation) for Notifications if you have the admin role.") to archive emails.

*[\>]: and then