---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Customize internationalization

# Customize email address internationalization {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize email address internationalization to turn off processing of inbound and outbound emails, disable support for inbound emails or to add email address format for decoding international email addresses.

## Before you begin

Role required: admin

## Procedure

1. **Optional:** Turn off processing of inbound and outbound emails from or to RFC 6530 email addresses.
   1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   2. Select New to create the glide.email_address.inbound.rfc6530 property.
   3. On the form, fill in the details.  
      {#customize-email-int__table_cqv_gz5_xbc__entry__2}

      | Fields | Input |
      |-|-|
      | Name | glide.email_address.inbound.rfc6530 |
      | Description | This property turns off processing of emails from RFC 6530 email addresses. |
      | Type | true\|false |
      | Value | false |
      | Ignore cache | Select the check box. Note: When Ignore cache check box is selected, the system flushes the server cache when the parameter is changed. |
      | Read roles | Define the roles that have read access to this property. |
      | Write roles | Defines the roles that have write access to this property. |
      [ ]

      {#customize-email-int__table_cqv_gz5_xbc}
   4. Select Submit.
   {#customize-email-int__substeps_rfp_ffs_wbc}
2. **Optional:** Disable support for processing inbound emails received from encoded email addresses.
   1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   2. Select New to create glide.inbound.rfc6530.support.encoded.from.address property.
   3. On the form, fill in the details.  
      {#customize-email-int__table_v3y_j1v_xbc__entry__2}

      | Fields | Input |
      |-|-|
      | Name | glide.inbound.rfc6530.support.encoded.from.address |
      | Description | This property disables support for processing emails received from encoded email addresses. |
      | Type | String |
      | Value | false |
      | Ignore cache | Select the check box. Note: When Ignore the cache check box is selected, the system flushes the server cache when the parameter is changed. |
      | Read roles | Define the roles that have read access to this property. |
      | Write roles | Define the roles that have write access to this property. |
      [ ]

      {#customize-email-int__table_v3y_j1v_xbc}
   4. Select Submit.  
      The encoded email addresses are received-ignored.
   {#customize-email-int__substeps_sqh_tfs_wbc}
3. **Optional:** Add email address format for decoding international email addresses if the format isn't ISO-8859-1, ISO-8859-8, or ISO-8859-15.
   1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   2. Open the glide.inbound.rfc6530.supported.encoding.formats system property.
   3. Add the required format to the value field, for multiple formats use comma-separated list.
   4. Select Update.
   {#customize-email-int__substeps_t2g_hks_wbc}