---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Activate a plugin

# Activate a plugin {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate most plugins to expand features and functionalities in the ServiceNow AI Platform.

## Before you begin

Note:  
Before requesting or activating a plugin, check whether the plugin has already been activated on your instance. For details on how to check a plugin activation status, see the [Plugin Activation Status \[KB0678767\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0678767) article in the Now Support knowledge base.

If you are ready to install, first confirm the product is an application or a plugin. See [KB1438103](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1438103) for more information. The subsequent activation workflow depends on this product type. For identification guidelines, see [Plugins vs Store Apps \[KB1585881\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585881).

Role required: admin.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateAPlugin__find-plugins-cmd}
{#t_ActivateAPlugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#t_ActivateAPlugin__p_cb1_nfg_h1c}
   {#t_ActivateAPlugin__find-plugin-cmd}
{#t_ActivateAPlugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/PcMCqUEIBsllsZjUfpMC5Q "Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table."). {#t_ActivateAPlugin__activate-plugin}
{#t_ActivateAPlugin__activate-plugin}{#t_ActivateAPlugin__steps_bvx_hbf_pmb}
1. Obtain a detailed description of the reported issue.
2. Verify the status of the plugin in the Plugins module ( v_plugin). The Plugins module maps to the v_plugin table.
3. Check the sys_plugin_log table for any skipped records.
4. Validate the final record state (skipped or loaded) by querying the target table using the associated sys_id. Most of the records should show a "loaded" status.

{#t_ActivateAPlugin__ol_xnv_xvv_bhc}  
Note:  
For detailed information on troubleshooting plugin issues, see [KB0691461](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=f8a2b7ee1b30a91026e3c8cc1d4bcbb8).
**Related reference**   

* [List of plugins (Zurich)](https://www.servicenow.com/docs/d9n1yQsmwn6ya3X7fHnAQA#list-of-plugins "List of all plugins that you can activate if you have the admin role.")

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