---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Global search displays exact matching records

# Global search displays exact matching records {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

When your search exactly matches the Number field value for a record, global search takes you directly to that record, bypassing the search results page.  
As an example, if you search for <kbd class="ph userinput">INC0038278</kbd>, global search shows Incident record INC0038278 in form view instead of showing the search results page.  
Note:  
Exact match respects security settings. If you don't have permission to view the record that matches your search, global search won't show you that record.

If more than one record has a Number field value that exactly matches your search, global search displays the first exact match. An informational message reports the total number of exact matches and provides
links to the other exact matches.

## Exact match configuration settings {#exact-matches-global-search__section_btl_ytn_s2c}

Exact match only returns matches for Number values that contain prefixes defined in the Numbers \[sys_number\] table. To view prefixes and their matching tables, navigate to AllSystem DefinitionNumber Maintenance.

Search behavior for exact match is controlled by the com.snc.agent_workspace.global_search.typeahead.exact_match_request_criterion_regex system property. This property's value is a Java regular expression
pattern. Only search queries that match the regular expression pattern are evaluated as possible exact record matches. For details on Java regular expression pattern syntax, see [the Javadoc for the java.regex.util.Pattern class](https://docs.oracle.com/javase/8/docs/api/java/util/regex/Pattern.html).
**Related concepts**   

* [Global search displays a page of matching results](https://www.servicenow.com/docs/4zm0o9qwcsF7149Sj1pUmw#global-search-polaris-ui "Global search displays a page of results that match your search, grouped by table.")
* [Text search views control format of global search results for tables](https://www.servicenow.com/docs/QcmJ9i~81RFVORqGpk1jHw "The text_search view for a table determines how global search displays results from that table.")
* [Search settings filter and group global search results by table](https://www.servicenow.com/docs/vzCm1048zKKTdLtOngM1ZQ#search-settings-filter-group-table "Global search filters and groups matching results by table. You can configure search sources (in Next Experience UI) or search groups to define tables and groups for global search.")
* [Global search displays your most recent search queries and results in Next Experience UI](https://www.servicenow.com/docs/wI~Rxur1BQSeL6Q_y_FT1Q "When you select the empty Unified Navigation search field, the system displays lists showing your most recent search queries and your most recently viewed search results. Select a Recently Searched query to repeat it, or select a Recently Viewed search result record to navigate to it.")  
**Related tasks**   

* [Set global text search properties](https://www.servicenow.com/docs/TC5~hhtt0CGLEutQpIiAbA "Administrators can control how global text search behaves with system properties.")
* [Set the preview limit for global or workspace search in Next Experience UI](https://www.servicenow.com/docs/x7QyarJ0oEzm9G1_7tMm8Q "Override the default limit of 5 preview results per search source on the Next Experience UI search results page for global or workspace search.")
* [Hide per-table search result counts in Next Experience UI](https://www.servicenow.com/docs/OJGkX34GaalalxEZ7KZ2~g "Suppress display of per-table search result counts in the Next Experience UI search results page.")
* [Add a workspace application to the Unified Navigation search context menu](https://www.servicenow.com/docs/aClVi5pH_nHR~StA42nGUw "Enable users to view results for their Unified Navigation searches in workspace applications as well as in global search.")  
**Related reference**   

* [Global text search suggestions](https://www.servicenow.com/docs/wbNNQ0l95fomCN_E~a7XEQ "Global text search offers two types of search suggestions.")

## Exact search matches in Next Experience UI {#ariaid-title2}

When your search in Next Experience UI exactly matches a searchable record, the Unified Navigation search field displays a preview of that record. Selecting the preview takes you directly to that record and bypasses the search results page.  
Figure 1. Exact search match in Next Experience

The preview of the matching record appears below the Unified Navigation search field with an Exact Match tag. Select this tag or press Enter to navigate directly to the record.  
To see the full search results page for your search, select View results. For details on the elements that make up the search results page, see [Search results page in Next Experience UI](https://www.servicenow.com/docs/4zm0o9qwcsF7149Sj1pUmw#global-search-results-polaris-ui "Global search displays a Search Results page containing results that match your search terms, grouped by search source. Results appear when the search is complete.").  
Note:  
You may need to wait a few seconds after entering your record number into the search field for the system to process your search request and display the preview. Once the preview appears, you can press Enter to go directly to the matched record. If you press Enter before the preview appears, the system shows you the full search results page for your search instead.

## Exact search matches in Core UI {#ariaid-title3}

When your search in Core UI exactly matches a searchable record, global search takes you directly to that record, bypassing the search results page.  
Figure 2. Exact search match in Core UI

The system displays the matching record with an informational message indicating that your search produced an exact search match.

To see the full search results page for your search, select the link in the informational message. For details on the elements that make up the search results page, see [Search results page in Core UI and UI15](https://www.servicenow.com/docs/4zm0o9qwcsF7149Sj1pUmw#global-text-search-results "Global text search displays a page of results that match your search terms. Search results appear dynamically on this page as Zing generates them.").

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