---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Explore

# Exploring Subscription Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Subscription Management

Subscription Management provides a comprehensive view of product subscriptions and their applications, enabling proactive management and real-time insights into entitlement data.
This tool helps ensure compliance and optimize subscription usage, ultimately assisting in informed purchasing decisions and avoiding unexpected costs.
Show full answer Show less  

## Key Features

* **Real-time Visibility:** Access up-to-date entitlement data to monitor subscription usage and allocations.
* **Role Definitions:** The usage admin allocates subscriptions and maps custom tables/applications to maximize compliance and usage.
* **Approval Workflows:** Create workflows for security and financial approvals when adding users or allocating subscriptions.
* **Monitoring Tools:** Track over-allocated subscriptions, unmapped applications, and usage patterns to inform future purchases.

## Key Outcomes

By utilizing Subscription Management, organizations can:

* Fix over-allocated subscriptions and view insights on unallocated subscriptions.
* Allocate subscriptions to recommended groups for efficient resource management.
* Map custom tables and applications to enhance subscription management.
* Consistently monitor subscription allocation details and custom table usage over time.

For further details on configuration and management, resources are available on configuring Subscription Management, managing per-user subscriptions, and monitoring capacity subscriptions.  
Learn how Subscription Management helps you track and manage your product subscriptions and their applications.

## Subscription Management Overview {#exploring-subscription-management-v2__section_dfv_v3n_qwb}

Subscription Management gives you an accurate, consolidated view of your entitlements where you can proactively manage your subscriptions.

* Gain visibility and control of your product subscriptions and their applications.
* Access a real‑time view of your entitlement data.
* Maximize subscription usage and make informed decisions about purchases by viewing insights.
* Stay in compliance and avoid unexpected costs by tracking subscription usage and allocations over time.
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## Subscription Management users {#exploring-subscription-management-v2__cf-exploring-parent-users}

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| User | Description |
|-|-|
| Usage admin | The usage admin allocates per-user subscriptions by adding groups to a product subscription. The usage admin maps custom tables and custom applications to subscriptions with available entitlements to maximize subscription usage and stay in compliance. |
[Table 1. Users]

{#exploring-subscription-management-v2__table_dsf_b4t_pbc}

## Subscription Management workflow {#exploring-subscription-management-v2__section_efv_v3n_qwb}

This infographic shows a sample end-to-end workflow of how different users in an organization work together to purchase, allocate, and manage subscriptions.
Figure 1. Managing subscriptions  
In this workflow:

1. The chief information officer or service owner works with the ServiceNow platform owner to purchase new subscriptions.
2. After the purchase is complete, the platform owner views the products and applications in Impact.
3. The usage admin views the new product subscriptions in Subscription Management on the production instance. For more information, see [Product subscriptions overview](https://www.servicenow.com/docs/FaWiGKp9k9Cv5CDht_p~Rw "View a summary of your product subscriptions in Subscription Management.").
4. The usage admin performs the following tasks in Subscription Management:
   * Allocates per-user subscriptions by adding groups to a product subscription, which grants entitlement to all group members. For more information, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/6Y0rGt6Pjt5vbvGqSqwMoA "Manage your per-user subscription allocations using Subscription Management.").
   * Maps custom tables and custom applications to subscriptions with available entitlements to maximize subscription usage and stay in compliance. For more information, see [Managing custom tables and applications in Subscription Management](https://www.servicenow.com/docs/zUx_kBKD~UilzhdeJRw4dA "Keep your custom table entitlements updated by mapping all of your custom applications and tables to valid subscriptions in Subscription Management.").
   {#exploring-subscription-management-v2__ul_e1h_nfl_dzb}
5. If the organization requires security approvals before adding users to groups or financial approvals before subscriptions are allocated to users, the usage admin works with group managers to create subscription approval workflows that determine who gets a subscription when new users are added to groups.
6. The usage admin monitors subscription usage to stay in compliance and make informed decisions on future purchases, consistently monitoring the following data:
   * Over-allocated subscriptions
   * Unmapped custom applications and tables
   * Usage patterns over time
   * Application popularity
   * Custom table usage
   {#exploring-subscription-management-v2__ul_flk_kpl_wwb}
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## Subscription Management benefits {#exploring-subscription-management-v2__section_hfv_v3n_qwb}

{#exploring-subscription-management-v2__table_ifv_v3n_qwb__entry__3}

| Benefit | Feature | User |
|-|-|-|
| Fix over-allocated subscriptions | [Insights](https://www.servicenow.com/docs/YqED5Ftvvi1QqwmX2eG58g "Identify when subscriptions are over-allocated and view actions you can take to maximize subscription usage in Subscription Management.") | Usage admin |
| View unallocated subscriptions | [Insights](https://www.servicenow.com/docs/YqED5Ftvvi1QqwmX2eG58g "Identify when subscriptions are over-allocated and view actions you can take to maximize subscription usage in Subscription Management.") | Usage admin |
| Allocate available subscriptions using recommended groups | [Allocate subscriptions](https://www.servicenow.com/docs/1DwO9ZRxMiFHzOYjcpRceA "Give users entitlement to ServiceNow products by allocating subscriptions in Subscription Management.") | Usage admin |
| Map global custom tables to a product subscription | [Issues](https://www.servicenow.com/docs/VI~78afAHGWq_Cy9sm~6nA "Stay in compliance by mapping custom tables and custom applications to subscriptions in Subscription Management.") | Usage admin |
| Map custom applications to a product subscription | [Issues](https://www.servicenow.com/docs/VI~78afAHGWq_Cy9sm~6nA "Stay in compliance by mapping custom tables and custom applications to subscriptions in Subscription Management.") | Usage admin |
| View a summary of subscription allocations | [Subscription details](https://www.servicenow.com/docs/WqqLPpF6fb5bnMZSz8Y0hQ "View a summary of your subscription allocations, allocation totals over time, and track your custom table entitlements in Subscription Management.") | Usage admin |
| View subscription allocation details over time | [Subscription details](https://www.servicenow.com/docs/WqqLPpF6fb5bnMZSz8Y0hQ "View a summary of your subscription allocations, allocation totals over time, and track your custom table entitlements in Subscription Management.") | Usage admin |
| View custom table usage over time | [Subscription details](https://www.servicenow.com/docs/WqqLPpF6fb5bnMZSz8Y0hQ "View a summary of your subscription allocations, allocation totals over time, and track your custom table entitlements in Subscription Management.") | Usage admin |
[ ]

{#exploring-subscription-management-v2__table_ifv_v3n_qwb}

## What to explore next {#exploring-subscription-management-v2__cf-exploring-parent-links}

To learn more about configuring and using Subscription Management, see:

* [Configuring Subscription Management](https://www.servicenow.com/docs/YfzoESoj9jeUH2F3tdzkbg "Set up and configure Subscription Management.")
* [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/6Y0rGt6Pjt5vbvGqSqwMoA "Manage your per-user subscription allocations using Subscription Management.")
* [Managing custom tables and applications in Subscription Management](https://www.servicenow.com/docs/zUx_kBKD~UilzhdeJRw4dA "Keep your custom table entitlements updated by mapping all of your custom applications and tables to valid subscriptions in Subscription Management.")
* [Monitoring capacity subscriptions](https://www.servicenow.com/docs/6Lvtzn7wjYUGhgTwXrqbbQ "Manage and track capacity subscriptions using Subscription Management.")
* [Subscription Management reference](https://www.servicenow.com/docs/4rVD~AxS7pt_jae8Myunaw "Reference topics provide information about subscription types, meters, and domain separation support.")
{#exploring-subscription-management-v2__ul_hsf_b4t_pbc}