---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Map a missing custom app to a subscription

# Map a missing custom application to a product subscription in Subscription Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Map a custom application to a product subscription when that application isn't shown in the Unmapped custom applications tab of Subscription Management. To stay in compliance, you must map custom tables that belong to a custom application to a product subscription.

## Before you begin

Role required: usage_admin, sn_sub_man.admin, or admin

## About this task


Subscription Management can't display product subscription recommendations for some unmapped custom applications, and those applications aren't shown in the Unmapped custom applications
tab. As a result, you might see fewer applications in the Unmapped custom applications tab than the number shown on the Unmapped Custom Applications report in the Subscription Management Overview page. You can map any missing custom applications to product subscriptions from the Custom Application list.

## Procedure

1. Navigate to the Issues tab in Subscription Management in one of the following ways.
   * Navigate to AdminSubscription ManagementIssues.
   * Navigate to AllSubscription ManagementIssues.
   {#map-missing-custom-app-sub-mgt__choices_l4z_tg3_myb}
2. Select the Unmapped custom applications tab.
3. Select Map missing applications from the custom application list.
4. Select the personalize list icon (![Personalize list icon]()).  
5. Adjust the columns shown on the Custom Application list by moving Subscription(subscription_entitlement) from the Available column to the Selected column.
6. Select OK.  
   In the Subscription column, you can see which product subscriptions each of your custom applications are mapped to.
7. Select an unmapped custom application.  
   You can identify unmapped custom applications using the Subscription column. The Subscription column for unmapped custom applications is empty.
8. On the header of the Custom Application form, select the form title.
9. Change the view by selecting Subscription.
10. In the Subscription lookup list on the Custom Application form, select a product subscription.  
    The lookup list doesn't include expired, grandfathered, or Store application subscriptions. If you have a Store application with custom tables that must be mapped to a subscription, select a subscription with a custom table entitlement.
11. Select Update.

## Result

One or more custom applications are mapped to a product subscription and your custom table entitlement count is updated. Updates made through the Custom Application form show in Subscription Management the next day.

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