--- sourceDocument: Zurich ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Time Sheet Portal # Time Sheet Portal {#ariaid-title1} Release version: Zurich Updated October 15, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Time Sheet Portal The Time Sheet Portal, introduced in the Zurich release, provides ServiceNow users with a centralized, weekly view to manage and record time spent on various assigned tasks, including projects, incidents, problems, and change requests. It integrates with the Task table to allow accurate time tracking and simplifies time sheet submission and approval workflows. Show full answer Show less ## Key Features * **Unified Task View:** Displays all assigned tasks as cards with key details such as description, state, priority, and last updated date. Tasks include incidents, problems, change requests, projects, project tasks, stories, scrum tasks, test plans, defects, and enhancements. If Customer Service Management is enabled, cases, work orders, and work order tasks are also included. * **Time Card Management:** Users can create, edit, delete, and add notes to time cards for assigned tasks. Time cards can be generated for projects and tasks, copied from previous time sheets, or created for tasks not initially shown. * **Time Sheet Operations:** Submit, approve, reject, and recall time sheets through the portal. Notifications alert users to status changes in their submitted time sheets or time cards. * **Group and Other Tabs:** View tasks assigned to your assignment group and log time for operational work categories like administration and meetings. The list of operational categories is configurable by administrators. * **Resource Assignments:** Starting with Zurich, the portal supports selecting specific resource assignments when creating and submitting time cards, with options configurable by administrators. * **Time Sheet Navigation and View:** The header displays the current week's date range with calendar navigation, options to view other weeks, access to current week's time sheet, and ability to open resource time sheets for managers. A form view toggle is available for alternate viewing. * **Logged Time Cards Section:** Shows detailed entries per task with options to edit, delete, or merge duplicate time cards. Columns for rate type and resource plan visibility depend on user time sheet policy settings. ## Practical Usage for ServiceNow Customers * Consolidate all task-related time tracking within a single portal, improving time management and reporting accuracy. * Easily generate and manage time cards for a variety of task types, enabling comprehensive time capture across projects and operational work. * Streamline time sheet submission and approval workflows with built-in notifications and status tracking. * Leverage resource assignment features to ensure time entries are accurately attributed, especially in multi-resource environments. * Managers can efficiently log and submit time sheets on behalf of their resources, enhancing oversight and administrative efficiency. ## Important Considerations * Time Sheet Portal is optimized for desktop use and may not display properly on mobile devices. * Time sheet policies govern the creation and editing of time cards, including rate type and resource plan visibility. * Administrators can configure which operational categories appear under the Other tab, allowing customization based on organizational needs. Time Sheet Portal categorizes and displays all your assigned tasks in a single view for a given week. The portal enables you to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action. Time Sheet Portal works with the Task table to record the time that you spend on various task types, such as projects, incidents, problems, and change requests. It provides a complete breakdown of the time you enter for the task, task categories, and days in a week. It enables you to: * Generate time cards for assigned projects or project tasks. * Copy time cards from a previous time sheet. * Search and create a time card for a task that is not displayed in the assigned tasks list. * Edit, delete, or add notes to a time card. * Submit, approve, reject, and recall a time sheet. * View notifications for the submitted, rejected, and recalled time sheets or time cards. {#worker-portal__ul_o1h_vwz_vz} Time Sheet Portal comprises of the following sections: ## Header {#worker-portal__section_sth_2wd_vz} The Time Sheet Portal header: * Displays a date range of the time sheet for the selected week and provides options to navigate to the time sheet of previous or next week. * Provides a calendar along with the date range. Clicking a date in the calendar displays the time sheet for the week of the selected date. * Provides a link to navigate to the time sheet for the current week when a different time sheet is being viewed. * Provides an option under My Time Sheet that enables you to open and [edit the time sheets of your resources](https://www.servicenow.com/docs/rKkxuOYQD3VNSfsu5dgBKQ "As a user manager, you can log time and submit the time sheet of your resources."). The option is available only for a user manager. * Provides an option to view the time sheet in the Form view using time sheet form view icon (![Time sheet form view icon]()). * Displays the notifications for the submitted, rejected, and recalled time sheets under the show notifications icon (![Show notifications icon]()). Each entry displays the number of time cards and their state. Click on a notification item to open the time sheet. {#worker-portal__ul_hyj_l1f_vz} ## Tasks {#worker-portal__section_jmv_hts_vz} The Tasks tab displays your assigned tasks as cards. Each card provides information about a task, such as short description, state, last updated date and time, and priority. Tasks are derived from the following filter conditions: * All your assigned incidents, problems, or change requests that are active. * All your assigned incidents, problems, or change requests that are closed in the selected week. * All tasks for which you are hard-allocated during the selected week. * All your assigned projects or project tasks that are active during the selected week. Project or project tasks are derived from the following conditions: * A project or project task that has started and its actual start date is before the end of the selected week. * A project or project task has closed and its actual end date is after the week has begun. * When there are no actual dates for a project, planned dates of the project must occur within the selected week. {#worker-portal__ul_n4k_lxt_vz} * All active stories assigned to you. * All active scrum tasks assigned to you or closed in the selected week. * All active test plans assigned to you. * All active defect and enhancements assigned to you or closed in the selected week. {#worker-portal__ul_lmv_hts_vz} Note: If the Customer Service Management plugin (com.sn_customerservice) is activated, your assigned tasks that are active and closed in the selected week are also derived from the following tables: * Case \[sn_customerservice_case\] * Work Order \[wm_order\] * Work Order Task \[wm_task\] {#worker-portal__ul_swr_wwt_zz} On the Tasks tab, you can perform the following operations: * Type a keyword in the search field to view only cards with details that match the keyword. * Sort cards in ascending or descending order based on priority, irrespective of the task type. * View cards based on a category, such as projects, project tasks, incident, problem, change, defect, enhancement, test plans, and scrum tasks. * Create time cards for assigned tasks. See [Create time cards and log time through Time Sheet Portal](https://www.servicenow.com/docs/O7ksht3S7UkIdUTZhbOjgQ "After you create time cards in Time Sheet Portal, log time in the time cards."). Note: [Time sheet policies](https://www.servicenow.com/docs/s3L1lK6AYbE3pGqUfG~aLA "Time sheet policies contain the policies to which a time sheet, or a time card must adhere.") apply when you create or edit a time card. {#worker-portal__ul_u5t_4vt_zz} ## Group Tasks {#worker-portal__section_m3c_nst_jdb} The Group Tasks tab displays the tasks assigned to your Assignment group. The group tasks are displayed as cards in the tab. A card provides information about the task, such as short description, state, last updated date and time, and priority. ## Other {#worker-portal__section_my3_4rs_vz} The Other tab displays cards used to log time for operational work, such as administration, meeting, and KTLO. Note: The list of categories in the time card controls the list of cards displayed on the Other tab. If an administrator marks any of the categories as inactive in the time cards, those categories are not displayed on the Other tab. ## Time Sheet {#worker-portal__section_zkt_4wd_vz} Starting Zurich release, time cards and time sheet portal supports resource assignments. Users can select a specific resource assignment while creating time cards and submitting a time card via time sheet portal. Your system administrator can enable the resource assignment column in time sheet portal. For more information on how to add resource assignment column to time sheet, see the Knowledge Base for [KB1649389](https://support.servicenow.com/now/nav/ui/classic/params/target/kb?id=kb_article_view&sys_kb_id=991b2135471f4210f64de825126d4309). The Time Sheet section: * Displays the date range of the time sheet for the selected week. * Indicates the state of the time sheet being viewed. * Displays the total number of tasks and hours that you have entered for each day in a week. When you click a day in the time sheet, the column for that day is highlighted in both the Time Sheet and Logged Time Cards sections. The first day displayed in the Time Sheet section is based on the value specified in the Week starts on field in the users [Time Sheet Policy](https://www.servicenow.com/docs/s3L1lK6AYbE3pGqUfG~aLA "Time sheet policies contain the policies to which a time sheet, or a time card must adhere."). For example, if the Week starts on field is set to Friday, the Time Sheet section starts with Friday. * Indicates the total number of hours that you entered in the time sheet. Time Sheet breakdown also displays a breakdown of user-entered hours in different work categories, such as project tasks, admin, meeting, follow on tasks, or change requests. * Provides options that enable you to [submit a time sheet](https://www.servicenow.com/docs/XDn7DUn6kWNdoa9b2ghbSg "Once you update the time sheet with time worked for a given week, submit it for approval.") and copy time cards from a previous time sheet. For an approver, options to approve or reject a submitted time sheet and recall a processed time sheet are available. {#worker-portal__ul_s3l_nbz_zz} ## Logged Time Cards {#worker-portal__section_wcm_twd_vz} Each row in the Logged Time Cards section represents a time card entry for a given week. It has details such as icon for state of the time card, short description of the task, project time category, rate type, resource plan, and logged time. Each row of the time card contains options that enable you to edit, delete, or add notes to a time card. For more information, see [Create time cards and log time through Time Sheet Portal](https://www.servicenow.com/docs/O7ksht3S7UkIdUTZhbOjgQ "After you create time cards in Time Sheet Portal, log time in the time cards."). Note: * The Rate type column is visible only when the Allow multiple rate types option in the time sheet policy of the user is selected. * The Resource plan column is visible only when the Update actual hours and cost in resource plan/reports option in the time sheet policy of the user is selected. {#worker-portal__ul_ecm_bgv_yhb} The icon beside the short description of a row indicates a time card state. The merge icon (![Merge duplicate time cards icon]()) in a time card row indicates that a duplicate time card for the same task exists in the time sheet and provides option to merge them into a single time card. When there are no time cards, the Logged Time Cards section displays the Generate Time Cards and Copy from previous time sheet buttons to create time cards. Note: Time Sheet Portal is not designed for use on mobile devices, and may not appear as shown in this document. * **[Create time cards and log time through Time Sheet Portal](https://www.servicenow.com/docs/O7ksht3S7UkIdUTZhbOjgQ)** After you create time cards in Time Sheet Portal, log time in the time cards. * **[Submit time sheet through Time Sheet Portal](https://www.servicenow.com/docs/XDn7DUn6kWNdoa9b2ghbSg)** Once you update the time sheet with time worked for a given week, submit it for approval. * **[Log time and submit time sheets of your resources](https://www.servicenow.com/docs/rKkxuOYQD3VNSfsu5dgBKQ)** As a user manager, you can log time and submit the time sheet of your resources.