---
sourceDocument: Zurich Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-security

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Frequently asked questions

# Frequently asked questions - Multi-factor Authentication enforcement {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Details about some of the FAQs due the MFA enforcement.

MFA being a critical security tool against various identity takeover-related attacks. ServiceNow enforces MFA by default post-Yokohama upgrade and making it mandatory for non-SSO logins (users performing login with only user name and password or LDAP based authentication).

MFA enforcement is carried though a MFA policy that is activated by default from Yokohama or upgrade to Yokohama. You can check the following links to learn more about MFA enforcement related questions:

* [MFA enforcement exception](https://www.servicenow.com/docs/trW0VS~sxRy0Rg06OyVA5g "FAQ related to MFA enforcement exception and why it’s important.")
* [MFA enforcement requirements -- What and Why](https://www.servicenow.com/docs/Gci2dxl1pj7TbUZJFlrOsw "FAQ related to MFA enforcement and why it’s important.")
* [MFA enforcement scope](https://www.servicenow.com/docs/XjZ3U1nB3TIZLNgNmBPi7w "FAQ related to MFA enforcement scope and why it’s important.")
* [MFA enforcement timeline](https://www.servicenow.com/docs/wwqvQuQfJcQ7lMn20~PEbw "FAQ related to MFA enforcement timelines and why it’s important.")
* [MFA metrics](https://www.servicenow.com/docs/l5F~clAImOIoz20jo~e9BQ "FAQ related to understanding the MFA metrics.")
* [MFA types](https://www.servicenow.com/docs/BZxak2AC0lCBLnwZGcBunw "FAQ related to MFA types and why it’s important.")
* [MFA reset](https://www.servicenow.com/docs/qfmpSbxlTl1m_boaYpq7lA "FAQ related to MFA reset and why it’s important.")
{#faq-mfa__ul_nc2_xyh_jdc}