---
sourceDocument: Zurich Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-security

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Common IdP connection errors

# Common IdP connection errors {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The following table describes some of the common IdP connection errors and their
solutions.
{#r_CommonConnectionErrors__table_sb1_rr2_zq__entry__2}

| Error messages | Solution |
|-|-|
| User Field validation failed. Invalid User Field '\<field name\>' is not a field on sys_user table. | Verify the contents of the User table field you selected matches the SAML NameID token. |
| Assertion issuer is invalid. | Verify Identity Provider URL contains a valid URL to your IdP. Each IdP URL must be unique. |
| AudienceRestriction validation failed. | Verify the Audience URI contains a valid URL to your instance. |
| Cannot logout of IdP's session. | Verify the SingleLogoutRequest URL contains a valid URL to your IdP's logout service. |
| Signature did not validate against the credential's key. | Verify the IdP has a valid certificate installed. |
[Table 1. Troubleshooting IdP test connections]

{#r_CommonConnectionErrors__table_sb1_rr2_zq}