--- sourceDocument: Zurich ServiceNow AI Platform user interface sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-user-interface Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # List of workspaces # List of workspaces {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of List of workspaces ServiceNow offers a variety of workspaces designed to target specific users and issues within an organization. Each workspace provides a tailored suite of tools to help agents, case managers, help desk professionals, managers, and other roles efficiently address customer questions and resolve problems. These workspaces enhance user productivity by focusing on specialized tasks and workflows relevant to their domain. Show full answer Show less ## Key Workspaces and Their Purposes * **Workspace:** The default workspace on the ServiceNow AI Platform, serving as the foundation for other targeted workspaces. * **Audit Workspace:** Provides audit supervisors and auditors with a single-pane view of audit timelines, status, budget tracking, high priority observations, and control testing progress. * **Cloud Discovery Workspace:** Manages cloud operations comprehensively for your organization. * **CMDB Workspace:** Enables efficient searching, exploring, and monitoring of the CMDB, including health checks and dashboards. * **Compliance Workspace:** Centralizes management of policies, control objectives, issues, and policy exceptions. * **Continuous Authorization and Monitoring:** Implements the Risk Management Framework steps to improve security posture decision-making. * **CSM Configurable Workspace:** Provides agents with customizable tools to handle customer inquiries and issues. * **Digital Portfolio Management Workspace:** Allows management of all solutions such as services and applications from a single interface with integrated data insights. * **DEX Application \& Device Health:** Centralizes monitoring of digital workplace performance, security, and compliance. * **Enterprise Architecture Workspace:** Supports portfolio management with multiple views for tasks, insights, portfolio health, and dashboards. * **Platform Analytics Workspace:** Serves as an analytics center for managing all Next Experience analytics. * **Resource Management Workspace:** Gives Resource Managers a centralized overview of work across all resources. * **Service Operations Workspace for ITSM:** Configurable workspace providing a unified experience for IT Service Management workflows. * **Service Operations Workspace for ITOM:** Similar to ITSM workspace but focused on IT Operations Management workflows. * **Vendor Management Workspace:** Enables monitoring and management of vendor performance using configurable KPIs. * **Workforce Optimization for ITSM:** Helps manage workforce productivity including skills, schedules, work routing, and performance monitoring. ## What Customers Can Expect By leveraging these specialized workspaces, ServiceNow customers can expect streamlined, role-specific experiences that improve efficiency and oversight in their respective areas. Whether managing audits, cloud resources, compliance, or workforce optimization, these workspaces provide centralized interfaces with relevant tools and dashboards to simplify complex processes and enhance decision-making. List of all workspaces ServiceNow offers to target specific users and issues. A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue. **List of workspaces** [Workspace](https://www.servicenow.com/docs/C8v6JZOoaNFajRa009fmEQ "The Configurable Workspace UI provides a suite of tools in a single, focused work area to help you answer customer questions and resolve issues.") : Workspace acts as the default workspace available on the ServiceNow AI Platform and provides the foundation for the targeted workspaces ServiceNow offers. Audit Workspace : Audit workspace is a single-pane view for audit supervisors and auditors to view the overall audit timeline and status. You can track budget and resources for engagements, trace high priority observations and issues, and monitor ongoing control testing and audit task progress. [Cloud Discovery Workspace](https://www.servicenow.com/docs/access?context=cow-landing-page&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) : Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization. [CMDB Workspace](https://www.servicenow.com/docs/access?context=cmdb-workspace&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization. Compliance Workspace : Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions. [Continuous Authorization and Monitoring](https://www.servicenow.com/docs/access?context=grc-cam-landing-page&version=zurich&pubname=zurich-governance-risk-compliance&ft:locale=en-US) : Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture. [CSM Configurable Workspace](https://www.servicenow.com/docs/access?context=csm-workspaces-configure&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US) : CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. [Digital Portfolio Management Workspace](https://www.servicenow.com/docs/access?context=dpm-landing&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) : Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about. [DEX Application \& Device Health](https://www.servicenow.com/docs/access?context=use-dex-console&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) : DEX Application \& Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace. Enterprise Architecture Workspace : The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards. [Platform Analytics Workspace](https://www.servicenow.com/docs/access?context=par-workspace&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US) : Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics. [Resource Management Workspace](https://www.servicenow.com/docs/access?context=rsrc-mgmt-wrkspc&version=zurich&pubname=zurich-it-business-management&ft:locale=en-US) : Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources. [Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=sow-landing-page&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) : Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM. [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) : Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace. [Vendor Management Workspace](https://www.servicenow.com/docs/access?context=vendor-management-workspace-landing-page&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) : Monitor the performance of your company's vendors and manage all vendor-related information using the Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics. [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) : Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.