---
sourceDocument: Zurich ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-user-interface

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Guided Tours

# Guided Tours {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®Guided Tours are interactive, step-by-step walkthroughs designed to help users navigate the platform's features and processes. They are useful for onboarding new users, training on new features, and providing
assistance with specific tasks.

Watch this five-minute video to learn about creating Guided Tours that help users learn how to perform tasks in ServiceNow.

## Get started {#guided-tours__section_b2g_zps_nyb}

|-|-|-|
| [ExploreLearn about the key features and benefits of Guided Tours.](https://www.servicenow.com/docs/HC78~gtSDXznTyzNxAQgPw "Discover the components of Guided Tours and learn how to create and utilize guided tours to familiarize new users with the features and processes of the ServiceNow AI Platform.") | [ConfigureEnable, create, modify, and customize Guided Tours.](https://www.servicenow.com/docs/HIxD7MFAx3EpEqly1JMNcA "Guided tour configurations allow you to enable, create, modify, and customize tours, as well as configure them to launch automatically and customize the tour experience.") |   |
| [UsingUse Guided Tours to train and onboard users.](https://www.servicenow.com/docs/PusqOiFec0bYc76p~xVIQg "Use Guided Tours for onboarding new users, training on new features, and providing in-application assistance.") | [ReferenceGet more information about Guided Tours.](https://www.servicenow.com/docs/lR1obP6y2YFKrCol660FHg "Reference topics provide additional information about configuration properties, roles, and more.") |   |
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## Workarounds {#guided-tours__section_h2g_zps_nyb}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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