---
sourceDocument: Zurich ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-user-interface

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Set the user criteria for Service Portal system property

# Set the user criteria for Service Portal system property {#ariaid-title1}

* Release version: Zurich
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After activating the Service Portal User Criteria Support
plugin, you must set the system property to true.

## Before you begin

Role required: admin

## About this task

Setting the system property activates user criteria for Service Portal. When the system property is set to true, any existing roles defined for a page,
widget, or search source are automatically converted into user criteria records. To
disable user criteria and continue using role-based permissions, set the system
property to false.

## Procedure

1. Navigate to AllService PortalProperties.
2. Click the check box to set the following property to true.  
3. Click Save.

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