---
sourceDocument: Zurich ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-user-interface

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Activate the page route map for the standard ticket page

# Activate the page route map for the standard ticket page {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have upgraded your instance, redirect the ticket page to standard_ticket page
in Service Portal and view requests on the standard ticket page.

## Before you begin

Role required: admin or sp_admin

## Procedure

1. Navigate to AllService PortalPage Route Maps.
2. Select Standard Ticket Route.
3. Select the Active check box.
4. Click Update.
**Related topics**   

* [Define filters for My Requests](https://www.servicenow.com/docs/access?context=configure-my-requests&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US)

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