Key Features

• Shortcut Modal: Displays context-specific shortcuts grouped by category (Page Action, Page Navigation, Global Navigation, and General) with a searchable interface.
• Common Shortcuts: Includes frequently used commands such as opening shortcut help (Control+/ or Command+/), composing emails, creating new records, favoriting pages, impersonating users, refreshing lists, and saving records.
• Menu Access Shortcuts: Quick access to menus like All, Admin, Favorites, Help, History, Workspaces, Notifications, ServiceNow Otto® (text and voice input modes), and User Profile via specific key combinations.
• Focus Navigation: Keyboard shortcuts to set focus on key UI elements such as global search, main content, breadcrumbs, side navigation, workspace tabs, record tabs, contextual sidebars, activity streams, first action buttons, and form fields.
• Additional Shortcuts: Includes shortcuts for opening toolbars, agent inbox, sidebar discussions, list searches and filters, OpenFrame windows, cycling through page layouts, expanding/collapsing panes, and replying to recent emails.

Practical Use for ServiceNow Customers

By leveraging these keyboard shortcuts, ServiceNow users can navigate the Next Experience interface more rapidly, reduce reliance on mouse interactions, and streamline tasks such as record creation, communication, and switching contexts. Customers should enable and tailor these shortcuts within their instance’s accessibility preferences to maximize productivity according to their operating system and browser environment.