---
sourceDocument: Zurich Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/proactive-service-exp-workflows

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Proactive Service Experience Workflows

# Proactive Service Experience Workflows {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Proactive Service Experience Workflows application enables service providers to deliver comprehensive support while understanding customer impact and maintaining transparent communication with all parties
involved.  

|-|-|
| [Explore](https://www.servicenow.com/docs/d4HgTmZCtzTMXssQXqmM0A "Learn how you can use the Proactive Service Experience Workflows application to automatically initiate workflows that resolve network-initiated incidents and proactively notify impacted customers.") [](https://www.servicenow.com/docs/d4HgTmZCtzTMXssQXqmM0A "Learn how you can use the Proactive Service Experience Workflows application to automatically initiate workflows that resolve network-initiated incidents and proactively notify impacted customers.") [Learn about how service providers and customers use Proactive Service Experience Workflows.](https://www.servicenow.com/docs/d4HgTmZCtzTMXssQXqmM0A "Learn how you can use the Proactive Service Experience Workflows application to automatically initiate workflows that resolve network-initiated incidents and proactively notify impacted customers.") | [Configure](https://www.servicenow.com/docs/yr6HnO45fCLYZpcTN2gfgA "You can configure Proactive Service Experience Workflows so that you can add users to assignment groups. You can also create custom instructions for engineers to guide them in resolving network-initiated issues through automatically provided workflows.") [](https://www.servicenow.com/docs/yr6HnO45fCLYZpcTN2gfgA "You can configure Proactive Service Experience Workflows so that you can add users to assignment groups. You can also create custom instructions for engineers to guide them in resolving network-initiated issues through automatically provided workflows.") [Plan and configure your implementation.](https://www.servicenow.com/docs/yr6HnO45fCLYZpcTN2gfgA "You can configure Proactive Service Experience Workflows so that you can add users to assignment groups. You can also create custom instructions for engineers to guide them in resolving network-initiated issues through automatically provided workflows.") |
| [Use](https://www.servicenow.com/docs/upB9xKB2_Vb5gm8LWR0XSQ "By using ServiceNow Proactive Service Experience Workflows, you can help resolve network-initiated incidents and proactively notify impacted customers. This application enhances the Incident Management application for common SD-WAN service issues that are detected by network management systems.") [](https://www.servicenow.com/docs/upB9xKB2_Vb5gm8LWR0XSQ "By using ServiceNow Proactive Service Experience Workflows, you can help resolve network-initiated incidents and proactively notify impacted customers. This application enhances the Incident Management application for common SD-WAN service issues that are detected by network management systems.") [Using Proactive Service Experience Workflows.](https://www.servicenow.com/docs/upB9xKB2_Vb5gm8LWR0XSQ "By using ServiceNow Proactive Service Experience Workflows, you can help resolve network-initiated incidents and proactively notify impacted customers. This application enhances the Incident Management application for common SD-WAN service issues that are detected by network management systems.") | [Reference](https://www.servicenow.com/docs/LksF6NFeo0EdCv1XSR93Lg "Reference topics provide additional information about Proactive Service Experience Workflows.") [](https://www.servicenow.com/docs/LksF6NFeo0EdCv1XSR93Lg "Reference topics provide additional information about Proactive Service Experience Workflows.") [Get details about domain separation for Proactive Service Experience Workflows.](https://www.servicenow.com/docs/LksF6NFeo0EdCv1XSR93Lg "Reference topics provide additional information about Proactive Service Experience Workflows.") |
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## Additional resources {#assurance-workflows__section_hxw_q4z_zfc}

* Learn more about what's new and changed, see the [Proactive Service Experience Workflows release notes](https://www.servicenow.com/docs/access?context=proactive-service-experience-worflows-rn&version=zurich&pubname=zurich-release-notes&ft:locale=en-US).
* Review the multiple TM Forum (TMF) Open APIs supported for the product, see [TMF APIs for TMT](https://www.servicenow.com/docs/access?context=tmt-api-reference&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying Proactive Service Experience Workflow features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=proactive%20service%20experience%20workflows&spa=1)
* Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/success.html).
* Connect with other Proactive Service Experience Workflow users at [Now Community](https://www.servicenow.com/community/technology-provider/ct-p/technology).
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