---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Usage Insights release notes

# Usage Insights release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
Usage Insights application enables you to monitor usage analytics of ServiceNow®
Next Experience web applications and ServiceNow®
Virtual Agent, ServiceNow®
ServiceNow mobile, and ServiceNow®
Service Portal applications. Usage Insights was enhanced and updated in the Zurich release.

## Usage Insights highlights for the Zurich release {#user-experience-analytics-rn__user-experience-analytics-rn-highlights}

* Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery.
* Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay.
* Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events.
{#user-experience-analytics-rn__ul_gdg_zzm_w2c}

See [Usage Insights](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US) for more information.{#user-experience-analytics-rn__user-experience-analytics-rn-highlights-2}
Important:  
Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Zurich release {#user-experience-analytics-rn__user-experience-analytics-rn-new-features}

[Bulk export of Usage Insights data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US)
:   Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic.
    Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios.

[Analytics overlay experience](https://www.servicenow.com/docs/access?context=uxa-access-analytics-overlay&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US)
:   Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics
    overlay.

[UXA-PA integration enhancements](https://www.servicenow.com/docs/access?context=uxa-data-sources&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US)
:   Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for Usage Insights data now offer drill-down, and the Events data source benefits from a new condition builder.

## UI changes {#user-experience-analytics-rn__user-experience-analytics-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

## Deprecations {#user-experience-analytics-rn__user-experience-analytics-rn-deprecations}

[Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US)
:   Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights.

## Activation information {#user-experience-analytics-rn__user-experience-analytics-rn-activation}

Usage Insights is a ServiceNow AI Platform feature that is active by default.{#user-experience-analytics-rn__user-experience-analytics-rn-activation-1}