---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes

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    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

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    - rn


---

# Employee Service Management release notes

# Employee Service Management release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Employee Service Management has new and updated features in the Zurich release
* **[HR Service Delivery release notes](https://www.servicenow.com/docs/3llsX7GKi0XYtAE18JebDg)**   
  The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the Zurich release.
* **[Contract Management Pro release notes](https://www.servicenow.com/docs/~Mj2jizQpSr3kQWmCNFFrg)**   
  The ServiceNow® Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. The solution uses AI to analyze contracts and extract metadata. It also supports e-signatures, wet signatures, and external storage systems.Contract Management Pro was enhanced and updated in the Zurich release.
* **[Unified Employee Experience release notes](https://www.servicenow.com/docs/wKehrbhGZrtU_bzWQH53Bw)**   
  The Unified Employee Experience has new and updated applications and features in the Zurich release.
* **[Legal Service Delivery release notes](https://www.servicenow.com/docs/1K2Y9RSiiNzkH6eJLlDgCQ)**   
  The ServiceNow® Legal Service Delivery streamlines legal operations by automating request intake, managing legal matters and investigations, and enabling secure collaboration across departments. Legal Service Delivery was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Workplace Service Delivery (WSD) release notes](https://www.servicenow.com/docs/wJX7mTk91YHT58rSxTVxQw)**   
  The ServiceNow® ServiceNow Otto for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the chat and case context to propose resolutions quickly to your customers. ServiceNow Otto for WSD was enhanced and updated in the Zurich release.