---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Operational Sustainability Management release notes

# Operational Sustainability Management release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Operational Sustainability Management application helps you to manage all your environmental, social, and governance (ESG) commitments. Operational Sustainability Management was enhanced and updated in the Zurich release.

## About Operational Sustainability Management {#esg-management-rn__esg-management-rn-highlights}

* Enable organizations to provide estimated data using pre-defined methods like average when actual data isn't available.
* Enhance data accuracy and governance by adding a review process for automated metric definitions.
* Integrate real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard for more accurate and reliable sustainability reporting, especially for desktops and laptops.
* Enabled tracking and reusing narratives or statements for disclosures, making it easy to highlight specific achievements or commitments.
* Enable creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin.
* Use enhanced entity-based access for metric definitions, metrics, metric data tasks, and metric data, enhancing data security and granular access control.
* Create and synchronize claims automatically when uploading disclosures from Word via the ServiceNow add-in. This streamlines ESG reporting and confirming traceability across templates.
* Avoid calculation inconsistencies caused by missing operand values. The Calculated Metric Definition Settings table enables specifying default values for operands, confirming smooth execution and flexible configuration.
* When renaming a metric definition, there's an option to apply the updated name to its child metrics and their associated metric data tasks.
* Enabled audit tracking for emission factor tables and all changes are automatically logged for compliance and traceability.
* Removed the unit restrictions between calculated metric definitions and emission factors, enabling any emission factor to be applied regardless of unit.
{#esg-management-rn__ul_bvp_553_rfc}

See [Operational Sustainability Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&version=zurich&pubname=zurich-environmental-social-governance&ft:locale=en-US) for more information.{#esg-management-rn__esg-management-rn-highlights-2}

## Activation and other requirements

Important:  
Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#esg-management-rn__esg-management-rn-activation-1}

* **[ServiceNow Otto for Operational Sustainability Management Management release notes](https://www.servicenow.com/docs/fL3d1ZIJf8N2Sv9a8B6w_w#now-assist-for-esg-management-rn)**   
  The ServiceNow® ServiceNow Otto for Operational Sustainability Management application brings generative AI to Operational Sustainability Management. ServiceNow Otto for Operational Sustainability was enhanced and updated in the Zurich release.