--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # Zurich release notes # Zurich release notes {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Zurich release notes The ServiceNow® Zurich release, updated on October 8, 2026, introduces new products and applications along with enhancements and fixes for existing capabilities. These release notes are essential for understanding the changes, preparing for your upgrade, and successfully upgrading your ServiceNow instance to Zurich. Show full answer Show less ## Upgrade Process Guidance Upgrading to Zurich requires careful planning, testing, and validation. The release notes provide a structured approach by dividing the upgrade into phases. Customers are advised to follow these phases sequentially to ensure a smooth transition: * **Learn about Zurich:** Discover new features and changes in this release. * **Prepare your upgrade:** Select the target version and prepare your instance accordingly. * **Upgrade to Zurich:** Review the upgrade process and execute the upgrade. ## Release Timeline Zurich releases multiple patch and security updates throughout the year. The release notes include current release dates and direct customers to a comprehensive list of patches and hotfixes. Note that future dates may change. ## Tools to Enhance Upgrade Experience ServiceNow provides several tools designed to help customers efficiently review release notes and manage upgrades, including: * **Personalized PRB Release Notes:** Generate a tailored list of problem resolutions from your current version to any target version. * **Combined Product Release Notes:** Access consolidated release notes for cross-family upgrades on a single page. * **Release Notes Summaries:** View categorized release note information, such as browser requirements across all Zurich products. These tools are accessible based on your specific upgrade path, such as upgrading from Yokohama, Xanadu, or Washington DC versions. ## Next Steps for Customers To maximize the value of the Zurich release notes, customers should: * Use the redesigned release notes interface for easier navigation and information retrieval. * Select the appropriate upgrade path and utilize the recommended tools to plan and execute the upgrade efficiently. * Stay informed about patch and security updates to maintain a secure and optimized ServiceNow environment. The ServiceNow® Zurich release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance. ## Path to successful upgrades {#family-release-notes__section_hkk_zmd_tmb} Upgrading your instance involves planning, testing, and validation. The release notes guide you through completing all of the phases and tasks for a successful upgrade. ## Start your upgrade journey {#family-release-notes__section_hzr_1nd_tmb} To use the release notes in your upgrade process, choose the upgrade phase that you're ready to start with. It's recommended you complete the phases in the order listed. For a guide to the redesigned release notes experience, see [Using the release notes](https://www.servicenow.com/docs/gQUHds31vElDAt2YQW57VQ "Learn how to navigate the redesigned release notes and find the information you're looking for."). |-|-|-| | [Learn about Zurich ![icon for the tile Learn about Zurich]() Find out what's new and changed in Zurich](~6rIt877MJ~t4w~znqm44g "The Zurich release includes new features and improvements built on the ServiceNow AI Platform.") | [Prepare your upgrade ![icon for the tile Prepare your upgrade]() Choose the target version and prepare for your upgrade](C2P~p8tfSnhDbSH0oPxUyg "Before each upgrade, refresh your memory on general upgrade information, learn which important pre- and post- upgrade tasks apply to your upgrade, and learn how to use ServiceNow products and tools to make your experience easier.") | [Upgrade to Zurich ![icon for the tile Upgrade to Zurich]() Review the process and upgrade your instance](PScottIl4gZ7N3rgB8OjGw "Upgrading and patching your instance requires planning, testing, and validation. To ensure a safe and effective upgrade, read the release notes, create upgrade plans, and test your upgrade on non-production instances before upgrading your production instance.") | [ ] {#family-release-notes__table_fxj_bnd_tmb} ## Release timeline {#family-release-notes__section_zbw_bnd_tmb} New Zurich release versions are released throughout the year. Here are the current dates for Zurich patch and security patch releases. To view a full list of Zurich release versions, refer to [Available patches and hotfixes](https://www.servicenow.com/docs/Ge7LNSPnZ_AU~H8mq17KYQ "The Zurich family includes patches and hotfixes."). Future release dates are subject to change. ## Maximize your release notes value {#family-release-notes__section_cym_4nd_tmb} Learn how to navigate the redesigned release notes and find the information you're looking for. Use new release notes tools to improve your upgrade experience. ## Release notes tools {#family-release-notes__section_hx4_pnd_tmb} We've created some tools to help you review the release notes and upgrade more quickly and efficiently. For more information, see [Build your own release notes](https://www.servicenow.com/docs/eqpXqrequa1MtSlI10phEQ "Enhance your upgrade experience with configurable release notes that fit your unique upgrade scenario. Assemble product information, fixes included in your targeted release version, and upgrade tasks to streamline your upgrade preparation, even when you skip a family release."). Release notes summaries : If you're interested in a specific set of release notes information, we've displayed release notes for all products by category. For example, you can read about the browser requirements for all Zurich products, all on one page. Personalized PRB release notes : Generate a cumulative list of all the problems that are fixed in an upgrade from your current release version to any available target version. Combined product release notes for cross-family upgrades : View all release notes information for any product, from any family release version to another, on one page. To check out the release notes tools available for your upgrade scenario, choose your upgrade path to Zurich. * [Release notes for upgrading from Yokohama](https://www.servicenow.com/docs/BziA504l2pt~0IxHbqWBCA "When you upgrade from the Yokohama release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.") * [Release notes for upgrading from Xanadu](https://www.servicenow.com/docs/zkKFbsGWX8ZbLScLt8cO8A "When you upgrade from the Xanadu release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.") * [Release notes for upgrading from Washington DC](https://www.servicenow.com/docs/oZZ2U4zU_xpZNPkEUICodw "When you upgrade from the Washington DC release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.") * [Zurich patch and hotfix release notes](https://www.servicenow.com/docs/Ge7LNSPnZ_AU~H8mq17KYQ "The Zurich family includes patches and hotfixes.") {#family-release-notes__ul_oyx_fq5_hpb} ## Choose your upgrade path to Zurich {#family-release-notes__section_vpq_1j1_pjb} * [Release notes for upgrading from Yokohama](https://www.servicenow.com/docs/BziA504l2pt~0IxHbqWBCA "When you upgrade from the Yokohama release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.") * [Release notes for upgrading from Xanadu](https://www.servicenow.com/docs/zkKFbsGWX8ZbLScLt8cO8A "When you upgrade from the Xanadu release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.") * [Release notes for upgrading from Washington DC](https://www.servicenow.com/docs/oZZ2U4zU_xpZNPkEUICodw "When you upgrade from the Washington DC release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.") * [Zurich patch and hotfix release notes](https://www.servicenow.com/docs/Ge7LNSPnZ_AU~H8mq17KYQ "The Zurich family includes patches and hotfixes.") {#family-release-notes__ul_od3_cj1_pjb}