--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # Mastercard Spoke release notes # Mastercard Spoke release notes {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mastercard Spoke Release Notes The ServiceNow® Mastercard Spoke application is designed to facilitate integration with Mastercard's Mastercom API Suite and Extended APIs, allowing organizations to effectively manage the card dispute lifecycle, including pre-arbitration and arbitration case filings. The Zurich release introduces key enhancements to streamline these processes. Show full answer Show less ## Key Features * **Case Filing Management:** Dispute agents can now file pre-arbitration and arbitration cases directly through the Mastercard API, improving efficiency in handling disputes. * **New Actions:** The release includes several new actions such as creating case requests, looking up case documents, and managing chargebacks, enabling a more comprehensive dispute management experience. * **User Interface Enhancements:** The default Coral theme provides a modern look with a dark theme option available, improving user experience and accessibility. * **Integration Hub:** Enhancements allow for automation of integration tasks within ServiceNow® Workflow Studio, facilitating custom integrations and enabling specific actions for Financial Services Operations applications. ## Key Outcomes With the Zurich release, organizations can expect faster deployment and reduced development efforts due to the predefined Mastercom Extended spoke. Real-time data exchange and embedded workflows enhance dispute management for agents, ultimately improving the efficiency of the card dispute lifecycle. The ServiceNow® Mastercard Spoke application enables seamless integration with Mastercard's Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration and arbitration case filings. Mastercard Spoke was enhanced and updated in the Zurich release. ## Mastercard Spoke highlights for the Zurich release {#mastercard-spoke-rn__mastercard-spoke-rn-highlights} * File pre-arbitration and arbitration cases directly through Mastercard's API. * Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. * Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. {#mastercard-spoke-rn__ul_kxs_x51_qfc} See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) for more information.{#mastercard-spoke-rn__mastercard-spoke-rn-highlights-2} Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## New feature in the Zurich release {#mastercard-spoke-rn__mastercard-spoke-rn-new-features} [Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) : Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include:{#mastercard-spoke-rn__table_yq4_v2h_tfc__entry__2} | Category | Spoke actions | |-|-| | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims {#mastercard-spoke-rn__ul_ltp_1fh_tfc} | | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser {#mastercard-spoke-rn__ul_tsl_j3w_tfc} | | Health Check | Look up API Suite Health | [Table 1. Mastercard Spoke] {#mastercard-spoke-rn__table_yq4_v2h_tfc} ## UI Changes {#mastercard-spoke-rn__mastercard-spoke-rn-ui-changes} Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. ## Accessibility information {#mastercard-spoke-rn__mastercard-spoke-rn-accessibility} Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. ## Related ServiceNow applications and features {#mastercard-spoke-rn__mastercard-spoke-rn-related-apps} [Integration Hub](https://www.servicenow.com/docs/access?context=integrationhub&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) : Automate integration tasks by using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required. [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) : Activate spokes to enhance your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation. [Integrating with spokes](https://www.servicenow.com/docs/access?context=spokes&version=zurich&pubname=zurich-financial-services-operations&ft:locale=en-US) : Integrate spokes with ServiceNow® Financial Services Operations (FSO) applications to enable flow designers to provide specific actions within Workflow Studio for those applications.