---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# ServiceNow AI Platform capabilities release notes

# ServiceNow AI Platform capabilities release
notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow AI Platform® capabilities were enhancements and updates in the Zurich release.

Expand the services your system of action delivers with ServiceNow AI Platform capabilities. Activate and configure these optional features to create custom business logic, manage and secure data, and build alternate user interfaces.
* **[Advanced Work Assignment (AWA) release notes](https://www.servicenow.com/docs/sgwavkbmff8WNm4pdrdMWw)**   
  The ServiceNow® Advanced Work Assignment (AWA) application automatically assigns work items to your agents based on their availability, capacity, and optionally, skills. AWA was enhanced and updated in the Zurich release.
* **[Automated Test Framework release notes](https://www.servicenow.com/docs/Num7a6Mv5ooNf3wG1zbTYg)**   
  The ServiceNow® Automated Test Framework enables you to create and run automated tests to confirm that your modified instance works after an upgrade, during application development, or when deploying instance configurations with update sets. Review failed test results to identify the changes that caused the failure and the changes that you should review. Automated Test Framework was enhanced and updated in the Zurich release.
* **[Configuration Management Database (CMDB) release notes](https://www.servicenow.com/docs/S4JKO5sW7Aw97GsJiQVYww)**   
  The ServiceNow® Configuration Management Database (CMDB) application stores data about the infrastructure of your organization. CMDB was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for CMDB release notes](https://www.servicenow.com/docs/d6YgPc32Q2lrOVPOUGOdBw)**   
  The ServiceNow Otto for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remediating duplicate CIs, and manually create CIs. ServiceNow Otto for CMDB was enhanced and updated in the Zurich release.
* **[Document Services release notes](https://www.servicenow.com/docs/sG6GGlkOkEd0pX_93MuqtA)**   
  The ServiceNow® Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Zurich release.
* **[Hermes Messaging Service release notes](https://www.servicenow.com/docs/BIGSBU4Fdcg~0ZO9XGuatg)**   
  The ServiceNow® Hermes Messaging Service application enables you to integrate your Apache Kafka environment with your ServiceNow® instance. Hermes Messaging Service was enhanced and updated in the Zurich release.
* **[Instance Data Replication release notes](https://www.servicenow.com/docs/9hqWSCakDIWpM27wp6T8mA)**   
  The ServiceNow® Instance Data Replication (IDR) application simplifies the data replication process between instances. Instance Data Replication was enhanced and updated in the Zurich release.
* **[Knowledge Management release notes](https://www.servicenow.com/docs/8sPWPf3Qj2ogXyQCOhHHMg)**   
  The ServiceNow® Knowledge Management application enables you to share Knowledge articles that provide users with information for self-help, troubleshooting, and task resolution. Knowledge Management was enhanced and updated in the Zurich release.
* **[Service Catalog release notes](https://www.servicenow.com/docs/IMF122IGJAGj4zu4knPGRQ)**   
  The ServiceNow® Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Zurich release.
* **[MID Server release notes](https://www.servicenow.com/docs/E9MSCBpDCn8AztXIuyrUGw)**   
  The ServiceNow® MID Server application enables communication and data transfers between a ServiceNow instance and external applications, data sources, and services. MID Server was enhanced and updated in the Zurich release.
* **[Notify release notes](https://www.servicenow.com/docs/onDWfVIw6Nq4IxXf5aqOMQ)**   
  The ServiceNow® Notify application adds support for SMS and voice channels on the ServiceNow AI Platform® to communicate with customers. Notify was enhanced and updated in the Zurich release.
* **[Password Reset release notes](https://www.servicenow.com/docs/qy8fDp_eCwWIQhbsFCVRPw)**   
  The ServiceNow® Password Reset application enables you to set up your end users to reset and change their passwords either using self-service or with the help of a service desk agent. Password Reset was enhanced and updated in the Zurich release.
* **[Knowledge Center release notes](https://www.servicenow.com/docs/spU9ggtPK5WlRvXyGxihiA)**   
  The ServiceNow® Knowledge Center helps you manage your knowledge articles from a single interface. It consists of dashboards that provide metrics of articles and facilitate swift actions. Knowledge Center is introduced in the Zurich release.