Sourcing and Procurement Operations release notes
Summarize
Summary of Sourcing and Procurement Operations release notes
The ServiceNow® Sourcing and Procurement Operations application streamlines the process for employees to shop for goods and services required at work. The Australia release introduces significant enhancements, including AI-driven capabilities integrated via the ServiceNow Otto® conversational AI platform. This platform supports multimodal interactions and autonomous orchestration of workflows, providing a more intelligent and efficient procurement experience.
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Key Features
- Savings Opportunity Identification: The Savings Opportunity Discovery workflow automatically identifies and prioritizes cost-saving opportunities across contracts, spend, sourcing, and supplier performance.
- Email Parser Agent: Automatically analyzes incoming emails to detect procurement intents and creates corresponding cases, enabling procurement teams to efficiently manage requests.
- Universal Request Submission: Employees can submit procurement requests in natural language through Employee Center, even when multiple departments are involved, with routing agents coordinating assignments and status updates.
- Multi-Currency Support: Approval views, including To-Dos, tasks, emails, and Bundles, display amounts in both the approver’s local currency and the supplier’s original currency for clear financial visibility.
- Decimal Quantity Support for Services: Requesters can enter decimal quantities for service-based requisitions and purchase orders with validation to prevent decimals for goods, ensuring data accuracy.
- Automatic Spend Category Classification: Service requests, purchase requisitions, and purchase orders are automatically classified into the correct spend categories to reduce manual effort and improve consistency.
- Purchasing on Behalf of Others: Users can make purchases for others directly within Shopping Hub without delegate setup, with purchases trackable via business owner filters.
- Single Sourcing Request Creation: Enables creation of a consolidated sourcing request when multiple products or services are submitted in one intake request.
Activation and Related Applications
Sourcing and Procurement Operations must be installed via the ServiceNow Store. The release notes recommend reviewing the store for app availability and cumulative release notes.
Additional related applications include:
- ServiceNow Otto for SPO: Enhances request creation with conversational intake and record summarization to assist fulfillers.
- Source-to-Pay Workspace: Provides tools to support procurement activities, supplier onboarding, and invoice processing.
The ServiceNow® Sourcing and Procurement Operations application provides your employees with a simple automated tool that they can use to shop for goods and services that they need at work. Sourcing and Procurement Operations was enhanced and updated in the Australia release.
Now Assist > ServiceNow Otto announcement
Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Sourcing and Procurement Operations highlights for the Australia release
- Automatically identify and prioritize savings opportunities across contracts, spend, sourcing, and supplier performance.
- View supplier amounts in both local and original currencies across to-dos, emails, and relevant purchasing views.
- Enter and edit decimal quantities for service-based purchase requisitions and purchase orders, and enforce validation to prevent decimal quantities for goods.
- Classify service requests, purchase requisitions, and purchase orders into the correct spend categories automatically.
- Purchase on behalf of other users directly from Shopping Hub and track purchases using the business owner filter.
- Create a single sourcing request when a requester submits an intake request with multiple products or services.
See Sourcing and Procurement Operations for more information.
New in the Australia release
- Savings opportunity identification
- Savings Opportunity Discovery agentic workflow identifies cost-saving opportunities from contracts, spend data, and supplier performance. Review and act on opportunities from the Potential Savings Opportunities page.
- Email parser agent for Sourcing and Procurement Operations
- Analyzes incoming emails to automatically identify the appropriate procurement intent and create corresponding procurement cases using the intent to action agentic workflow. Procurement teams can review the generated cases and take the necessary actions to efficiently manage procurement requests.
- Universal Request
- Submit procurement requests in Employee Center using natural language, even when a request requires collaboration across multiple departments or teams. A routing agent reviews each request, creates a procurement case, and assigns it to the appropriate fulfillers. Requests involving multiple teams are coordinated across departments, with status updates available on Employee Center throughout the process.
- Multi-currency support in Shopping Hub
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Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver’s local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review.
- Decimal quantity support for service-based purchases in Shopping Hub
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Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center.
- Automatically assign categories during SR and PR creation
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Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows.
- Purchase on behalf of another user in Shopping Hub
- Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view.
Activation information
Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.