---
sourceDocument: Zurich Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/retail-industry

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail multi-store case

# Retail multi-store case {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The retail multi-store case enables the creation of child cases along with relevant tasks for affected stores. The retail multi-store case also enables tracking at the store level granularity.
Multi-store cases can be leveraged for task management use cases such as promotions, freshness, product recall, and product counting.

This framework enables for a selection of affected retail stores which are participating in the multi-store use cases.

The retail multi-store case relies on the CSM table map entries created as part of the multi-case configuration in the new service definition that you create for creating multi-store cases.

For information on the setup process, see [Configuring Retail Task Management](https://www.servicenow.com/docs/lG8jF~SWANogM~CVURfqnw "Set up Retail Task Management Core.").

## Retail multi-store case process {#rahi-retail-multistore-case__section_x14_k5q_c2c}

Using Retail Task Management Core, you can create a multi-store case for their retail organization using the CSM/FSM Configurable Workspace.

Once the case is saved, the **Affected Retail Stores** tab appears where you can select the stores for which child cases should be created.

After selecting the **Submitted case,**the parent multi-store case is saved and the child case creation process begins.

For more information on this process, see [Create multi-store cases in Retail Task Management Core](https://www.servicenow.com/docs/zgYqkjCaY7EMCTyw1zAm5Q "Create multi-store cases that assign work from HQ to multiple retail locations simultaneously.").