---
sourceDocument: Zurich Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/retail-industry

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail portal

# Retail portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Retail portal provides an enhanced experience to use self-service tools, view cases, and gain visibility into metrics for your retail organizations. You must install Retail core to use the Retail portal. You must enter <kbd class="ph userinput">&lt;instance&gt;/rsp</kbd> in the browser URL to access the Retail portal.  
The Retail portal landing page provides the following information at a glance:

* Custom KPIs related to your retail organization's cases. Select a KPI to view a more detailed list.
* Cases and tasks recently updated by your team.
* Popular articles from your knowledge base.
{#rahi-retail-portal__ul_esz_qtc_cgc}  
The key features that are available on the home page of the Retail portal:

* Catalog: Accessing catalog items such as store inquiry
* Cases \& tasks: Viewing and managing cases and tasks
  * Assign a case or task to yourself
  * Close cases
  {#rahi-retail-portal__ul_imk_t1d_cgc}
* Knowledge: Viewing knowledge articles
* More Information: Viewing your associated retail organizations
{#rahi-retail-portal__ul_txx_p1d_cgc}

Retail portal provides a responsive portal experience that can be used by the team members of your retail organization from retail associates to retail managers.  
For information on using Retail portal, see the following topics:

* [Add and configure the Retail KPI widget](https://www.servicenow.com/docs/KwVUcbczyEX8G0w1pUB_Og "Display report data in card format on your portal. You can display the report data by adding and configuring the Retail KPI widget.")
* [Create a store inquiry case from the Retail portal](https://www.servicenow.com/docs/NDANZnqRjT5Ws0EsF0TRxA "Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you're associated with. By using the Retail portal to create a case, you can get updated information about your case in real time more efficiently.")
* [Manage a store inquiry case from the Retail portal](https://www.servicenow.com/docs/BEKJzotU8Ksm6wGo_Y~Ckg "Accept, reject, or close a store inquiry case from the Retail portal. By using the Retail portal, you can handle cases more efficiently and get updated information in real time.")
* [Tracking cases and tasks from the Retail portal](https://www.servicenow.com/docs/gKBa6654m8RsWP24q9Q2Pg "You can track your store inquiry cases from the Retail portal.")
{#rahi-retail-portal__ul_a2d_dlq_c2c}