---
sourceDocument: Zurich Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/service-exchange

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Provider tasks

# Provider tasks {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable all providers using Service Exchange to be transparent and collaborative with their consumers who use ServiceNow.

Provider tasks represent work that is being performed in a provider's ServiceNow instance and monitored in a consumer's instance. By using Provider Tasks, consumers can collaborate with all of their providers without the need for any additional configuration to their instances.
For more information, see [Remote record producers in Service Exchange](https://www.servicenow.com/docs/oC0tePNa4ZbFSa~qa3SdAw "Remote record producers in Service Exchange for Providers are service requests published in consumer instances. They enable your consumer to request provider services through their service catalog.").