--- sourceDocument: Zurich IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Improve HAM data quality # Improving CMDB data quality for HAM {#ariaid-title1} Release version: Zurich Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Improving CMDB data quality for HAM The Remediation actions panel in the CMDB success advisor dashboard for Hardware Asset Management (HAM) offers targeted, context-aware suggestions to improve the quality of your Configuration Management Database (CMDB). This panel helps ServiceNow customers enhance the accuracy, consistency, and usability of configuration items (CIs), ensuring better alignment with HAM processes and more reliable asset management. Show full answer Show less ## Key Features * **Guided remediation actions:** Provides actionable steps to address specific data quality issues in CIs. * **Context-aware suggestions:** Displays relevant remediation options based on the selected chart segment or count in the dashboard. * **Focused and efficient:** Highlights meaningful tasks to quickly improve CMDB data quality. * **Conditional availability:** The panel appears only when actionable insights exist for the selected data. ## How to Access To access the Remediation actions panel, select a segment or count within a chart on the CMDB success advisor dashboard for HAM. The KPI Details page opens, and if remediation actions are applicable, the panel appears with suggested actions tailored to the selected data. ## Common Remediation Actions The panel targets key CI data quality issues that impact HAM, including: * **Invalid or unpopulated CI names:** Identifying and correcting incomplete or meaningless CI names. * **Missing model information:** Adding model ID, name, number, and manufacturer details for normalization and lifecycle tracking. * **Stale CIs:** Removing or updating CIs not updated or discovered recently to maintain environment accuracy. * **Duplicate CIs:** Removing or merging duplicates to ensure a single source of truth. * **Virtual CIs incorrectly linked to hardware assets:** Identifying and removing such misclassifications to prevent inaccurate license consumption and reporting. * **Missing serial numbers:** Resolving CIs lacking serial numbers to improve duplicate detection and asset tracking. * **Missing location data:** Adding location information to prevent gaps in asset tracking and service mapping. * **CI and asset state mismatches:** Aligning installation status of CIs with asset states for accurate lifecycle reporting. * **Missing key attributes via Service Graph Connectors (SGC):** Configuring recommended SGCs to capture essential attribute data for CI classes, excluding Operational Technology connectors. ## Benefits for ServiceNow Customers By using the Remediation actions panel, customers can systematically improve their CMDB data quality, which enhances hardware asset tracking, lifecycle management, and reporting accuracy. This leads to more reliable HAM processes, reduced data inconsistencies, and improved operational efficiency. The Remediation actions panel available for a chart in the CMDB success advisor dashboard for Hardware Asset Management (HAM) suggests targeted actions to improve the overall quality of your Configuration Management Database (CMDB). Figure 1. Remediation actions panel When remediation actions are available for a chart, the Remediation actions panel appears on the KPI Details page. You can perform the actions suggested within the Remediation actions panel to address HAM data quality issues in the CMDB. These actions help improve the accuracy, consistency, and usability of configuration items (CIs), promoting better alignment with HAM. The Remediation actions panel: * Improves CMDB data quality through guided actions * Suggests context-aware actions * Supports quick, informed remediation steps * Focuses attention on meaningful tasks * Appears only when actionable insights are available {#cmdb-sa-ham-remediation__ul_ugk_vc2_ngc} ## Accessing the Remediation actions panel {#cmdb-sa-ham-remediation__section_ims_zh2_ngc} To open the Remediation actions panel, select a segment or count on a chart in the CMDB success advisor dashboard for HAM. The KPI Details page opens. If the remediation actions are available for the selected data, the panel appears on the details page suggesting various remediation actions. ## Available remediation actions {#cmdb-sa-ham-remediation__section_zl5_vc2_ngc} The Remediation actions panel provides relevant suggestions and actions based on the information in the selected chart. For example, if the chart shows CIs that weren't updated recently, the panel displays a suggestion to review retirement policies. The remediation actions are available for the improvement of the following issues: CIs with invalid or unpopulated names : Identify and correct CIs that lack meaningful or complete naming, which can impact discovery and asset alignment. CIs with missing model entries : Resolve CIs missing any model-related data in the CMDB, including model ID, model name, model number, and manufacturer, all of which are essential for normalization and life cycle tracking. Stale CIs : Remove or update CIs that weren't updated or discovered for an extended period, helping maintain an accurate representation of your environment. Duplicate CIs : Remove or merge duplicate records to avoid data fragmentation and promote a single source of truth. Virtual CIs with asset : Identify and remove hardware assets incorrectly created for virtual CIs, which can lead to inaccurate HAM license consumption and reporting. CIs missing serial number : Identify and resolve CIs that have no assigned serial number, which can affect duplicate detection and hardware asset tracking. CIs missing location : Identify and resolve CIs that have no assigned location, which can cause gaps in asset tracking and service mapping. CI and asset state mismatch : Identify and resolve CIs where the installation status does not align with the corresponding asset state, which can lead to inaccurate asset life cycle reporting. CIs missing key attributes covered by an SGC : Configure the recommended Service Graph Connectors to capture missing attribute data. Recommendations are limited to CI classes directly mapped to each connector and exclude Operational Technology connectors.