Service Graph Connector for Observability - New Relic

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector for Observability - New Relic

    The Service Graph Connector for Observability - New Relic allows you to ingest Configuration Management Database (CMDB) data from your New Relic installation using REST APIs. This integration facilitates the pushing of events from New Relic into ServiceNow's Event Management system.

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    Key Features

    • Supported Versions: Last tested with New Relic on July 1, 2025, and compatible with ServiceNow versions Xanadu, Yokohama, and Zurich.
    • Connection Configuration: Utilize SGC Central in the Service Graph Workspace or CMDB Workspace for installation and connection configuration. Guided setup is being deprecated.
    • CMDB Integrations Dashboard: Monitor integration statuses, processing results, and errors with filtering options available for specific integrations or time durations.
    • Data Mapping: Data from New Relic is transformed into ServiceNow CMDB CI class definitions via the Robust Transform Engine (RTE) and inserted using the Identification and Reconciliation Engine (IRE).

    Key Outcomes

    After configuring the connection, the integration can periodically pull data from New Relic, which is initially stored in staging tables before being inserted into various target tables in the ServiceNow CMDB. You can also adjust the system property snnewrelicinteg.alertsforunmatchedci.enabled to control the ingestion of events without a matching CMDB CI class, improving event management capabilities.

    Use the Service Graph Connector for Observability - New Relic to ingest CMDB data from a New Relic installation using REST APIs. Push events from New Relic into ServiceNow with Event Management.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • New Relic version: Last tested on July 01, 2025
    • Supported ServiceNow versions:
      • Xanadu
      • Yokohama
      • Zurich

    Configuring a connection for the connector

    Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see Configure Service Graph Connector for Observability - New Relic using SGC Central.
    Important:
    Unless there are configuration issues, use SGC Central to configure the connection. The guided setup method for configuration is being deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Observability New Relic integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from the New Relic data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    The following data sources are included for New Relic:

    • SG-New Relic Application Services
    • SG-New Relic Applications
    • SG-New Relic Disks
    • SG-New Relic Hosts
    • SG_New Relic Networks
    When you complete setting up the connection, you can configure the integration to periodically pull data from the New Relic application. The data is loaded into the following staging tables:
    • SG-New Relic Applications [sn_newrelic_integ_sg_new_relic_applications]
    • SG-New Relic Application Services [sn_newrelic_integ_application_services]
    • SG-New Relic Disks [sn_newrelic_integ_disks]
    • SG-New Relic Hosts [sn_newrelic_integ_hosts]
    • SG_New Relic Networks [sn_newrelic_integ_networks]

    The data is then inserted into the following target tables:

    • Application [cmdb_ci_appl]
    • Application service [cmdb_ci_service_calculated]
    • Disk [cmdb_ci_disk]
    • IP Address[cmdb_ci_ip_address]
    • Network Adapter [cmdb_ci_network_adapter]
    • Running Process [cmdb_running_process]
    • Server [cmdb_ci_server]
    • Software Installation [cmdb_sam_sw_install] (If the Software Asset Management (SAM) application is installed.)
    • Software Instance [cmdb_software_instance] (If the SAM application is not installed.)
    • Software [cmdb_ci_spkg] (If the SAM application is not installed.)

    For more information on where data is saved when pulling data from New Relic, see CMDB classes targeted in Service Graph Connector for Observability - New Relic.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.

    System property

    The sn_newrelic_integ.alerts_for_unmatched_ci.enabled system property determines whether to ingest events that don't have a matching CMDB CI class. Set the value of this system property to true to ingest unmatched events. The default value is false.