--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Observability - New Relic # Service Graph Connector for Observability - New Relic {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Observability - New Relic The Service Graph Connector for Observability - New Relic enables ServiceNow customers to ingest Configuration Management Database (CMDB) data from a New Relic installation via REST APIs. It also allows pushing events from New Relic into ServiceNow Event Management, facilitating comprehensive observability and event correlation within ServiceNow. Show full answer Show less ## Supported Versions * New Relic: Last tested on July 01, 2025 * ServiceNow: Zurich, Australia, Brazil releases ## Configuration Customers configure the connector using the SGC Central view within the Service Graph Workspace or CMDB Workspace. This interface supports installation, discovery, lifecycle management, monitoring, and debugging of connections. The previously used guided setup method is deprecated, so configuring through SGC Central is recommended unless issues arise. ## Monitoring and Management The Integration Commons for CMDB store application offers a dashboard that provides a central view of the status, processing results, and any errors of all installed CMDB integrations, including New Relic. This dashboard allows filtering by integration, time range, or specific runs to help monitor integration health effectively. ## Data Mapping and Processing Data from New Relic is mapped and transformed into ServiceNow CMDB Configuration Item (CI) classes using the Robust Transform Engine (RTE). The Identification and Reconciliation Engine (IRE) then inserts this data into the CMDB. The connector supports various New Relic data sources such as Application Services, Applications, Disks, Hosts, and Networks. Data is initially loaded into staging tables specific to each data source and subsequently inserted into corresponding target CMDB tables, including but not limited to: * Application \[cmdbciappl\] * Application service \[cmdbciservicecalculated\] * Disk \[cmdbcidisk\] * IP Address \[cmdbciipaddress\] * Network Adapter \[cmdbcinetworkadapter\] * Running Process \[cmdbrunningprocess\] * Server \[cmdbciserver\] * Software Installation and Instances (dependent on Software Asset Management application presence) For detailed data mappings, customers can use the IntegrationHub ETL application. ## System Property for Event Ingestion The **snnewrelicinteg.alertsforunmatchedci.enabled** system property controls whether events without a matching CMDB CI are ingested. By default, this is set to **false** . Setting it to **true** allows ingestion of unmatched events, enabling broader event coverage. ## Practical Benefits for ServiceNow Customers * Automated and accurate ingestion of New Relic observability data into the ServiceNow CMDB reduces manual effort and improves data quality. * Integration with Event Management provides consolidated event visibility and faster incident response. * Centralized monitoring and lifecycle management of the connector via SGC Central and the CMDB Integrations Dashboard improve operational control. * Flexible configuration and robust data mapping support diverse New Relic data types and align with existing ServiceNow CMDB structures. Use the Service Graph Connector for Observability - New Relic to ingest CMDB data from a New Relic installation using REST APIs. Push events from New Relic into ServiceNow with Event Management. ## Request apps on the Store {#sgc-cmdb-integration-new-relic__id_lz5_rv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#sgc-cmdb-integration-new-relic__inline-send-to-store} ## Supported versions {#sgc-cmdb-integration-new-relic__section_yds_dww_prb} * New Relic version: Last tested on July 01, 2025 * Supported ServiceNow versions: * Zurich * Australia * Brazil {#sgc-cmdb-integration-new-relic__ul_wcy_zrq_wtb} {#sgc-cmdb-integration-new-relic__ul_vhw_rrq_wtb} ## Configuring a connection for the connector {#sgc-cmdb-integration-new-relic__section_fvd_vn2_cgc} Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see [Configure Service Graph Connector for Observability - New Relic using SGC Central](https://www.servicenow.com/docs/OhXR3mhpOkI4c3NGm~LU1Q "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Observability - New Relic for pulling in New Relic project data into the CMDB."). Important: Unless there are configuration issues, use SGC Central to configure the connection. The guided setup method for configuration is being deprecated. ## CMDB integrations dashboard {#sgc-cmdb-integration-new-relic__section_anq_fww_prb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Observability New Relic integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/IUixSNJ4cwA6RQU7ySe_Ew#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#sgc-cmdb-integration-new-relic__section_j24_gww_prb} Data from the New Relic data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). The following data sources are included for New Relic: * SG-New Relic Application Services * SG-New Relic Applications * SG-New Relic Disks * SG-New Relic Hosts * SG_New Relic Networks {#sgc-cmdb-integration-new-relic__ul_kj1_n25_4wb} When you complete setting up the connection, you can configure the integration to periodically pull data from the New Relic application. The data is loaded into the following staging tables: * SG-New Relic Applications \[sn_newrelic_integ_sg_new_relic_applications\] * SG-New Relic Application Services \[sn_newrelic_integ_application_services\] * SG-New Relic Disks \[sn_newrelic_integ_disks\] * SG-New Relic Hosts \[sn_newrelic_integ_hosts\] * SG_New Relic Networks \[sn_newrelic_integ_networks\] {#sgc-cmdb-integration-new-relic__ul_ycs_v2c_pwb} The data is then inserted into the following target tables: * Application \[cmdb_ci_appl\] * Application service \[cmdb_ci_service_calculated\] * Disk \[cmdb_ci_disk\] * IP Address\[cmdb_ci_ip_address\] * Network Adapter \[cmdb_ci_network_adapter\] * Running Process \[cmdb_running_process\] * Server \[cmdb_ci_server\] * Software Installation \[cmdb_sam_sw_install\] (If the Software Asset Management (SAM) application is installed.) * Software Instance \[cmdb_software_instance\] (If the SAM application is not installed.) * Software \[cmdb_ci_spkg\] (If the SAM application is not installed.) {#sgc-cmdb-integration-new-relic__ul_nvn_w2c_pwb} For more information on where data is saved when pulling data from New Relic, see [CMDB classes targeted in Service Graph Connector for Observability - New Relic](https://www.servicenow.com/docs/E4sXZmVcQNbOlGDezOKj6w "When you complete setting up the connection, you can configure the integration to periodically pull data from New Relic. The data is saved in tables that extend from the Configuration item [cmdb_ci] table."). You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/7I~75I_3AQ9w21w~V9pBMw "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. ## System property {#sgc-cmdb-integration-new-relic__section_isj_2t2_cgc} The sn_newrelic_integ.alerts_for_unmatched_ci.enabled system property determines whether to ingest events that don't have a matching CMDB CI class. Set the value of this system property to true to ingest unmatched events. The default value is false. **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/6G~WFbhojry5prgbgAbTkQ "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")