---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Target CMDB classes

# CMDB classes targeted in Service Graph Connector for Microsoft Intune {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CMDB classes targeted in Service Graph Connector for Microsoft Intune

The Service Graph Connector for Microsoft Intune integrates Microsoft Intune data into ServiceNow's Configuration Management Database (CMDB).
It periodically pulls data from both regular and advanced Intune data sources, storing this information in tables that extend from the coreConfiguration item \[cmdbci\]table.
This integration enriches the CMDB with detailed data about computers, handheld devices, network components, software, and related configurations managed by Intune.
Show full answer Show less  

## CMDB Classes and Attributes

The connector populates key attributes across multiple CMDB classes, enabling comprehensive asset and device management:

* **Computer \[cmdbcicomputer\]**: Attributes such as name, serial number, disk space, manufacturer, OS, model ID, assigned user, and chassis type are populated. This supports tracking of physical computers and their relationships with network adapters and IP addresses.
* **Handheld Computing Device \[cmdbcihandheldcomputing\]**: Attributes include IMEI, MEID, phone number, root access, carrier, and others, allowing detailed visibility of mobile devices managed by Intune.
* **IP Address \[cmdbciipaddress\]**: Populates IP version, IP address, ownership references, and name, linking IPs to computers and handheld devices.
* **Network Adapter \[cmdbcinetworkadapter\]**: Captures MAC address and references to the owning computer or handheld device.
* **Serial Number \[cmdbserialnumber\]**: Tracks serial numbers and validation status linked to devices.
* **Software \[cmdbcispkg\]**: Includes software key, name, and version details for software packages.
* **Software Installation \[cmdbsamswinstall\]**: Contains software display name, version, publisher (from advanced reports), installation source, and installed-on references to devices.
* **Software Instance \[cmdbsoftwareinstance\]**: Records software name and installation details tied to devices.

## Specialized Relationship Tables

The integration also fills additional tables to capture extended device details and relationships:

* **SG-Intune Computer Related \[snintuneintegratcomputerrelated\]**: Tracks device ID, Azure AD registration status, compliance state, enrollment type, email, encryption, management agent, supervision status, and device ownership for computers.
* **SG-Intune Device Related \[snintuneintegratdevicerelated\]**: Similar attributes as the computer-related table, with additional fields such as device category, device state, security patch level, BIOS version, and Wi-Fi subnet ID, populated specifically by advanced device report data.

## Key Outcomes

By integrating Microsoft Intune data into ServiceNow CMDB:

* You gain a unified and enriched view of hardware and software assets managed by Intune directly within ServiceNow.
* Device relationships such as ownership of network adapters and IP addresses are automatically maintained, supporting accurate dependency mapping.
* Enhanced software management is enabled through detailed software installation and instance tracking tied to specific devices.
* Advanced reporting attributes help improve compliance monitoring and device lifecycle management.

This detailed configuration supports IT operations, asset management, and security teams in maintaining accurate, up-to-date device inventories and relationships, improving decision making and automation in ServiceNow environments.  
When you complete setting up the connection, you can configure the integration to periodically pull data from Microsoft Intune. The data from the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) and the advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) is saved in
tables that extend from the Configuration item \[cmdb_ci\] table.

## Computer \[cmdb_ci_computer\] {#cmdb-intune-classes__section_z3h_sr3_k5b}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data:{#cmdb-intune-classes__table_bb4_zr3_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Description | short_description |
| Disk space (GB) | disk_space |
| Manufacturer | manufacturer |
| Operating System | os |
| OS Version | os_version |
| Model ID | model_id |
| Assigned to | assigned_to |
| Chassis type | chassis_type |
[ ]

{#cmdb-intune-classes__table_bb4_zr3_k5b}{#cmdb-intune-classes__table_axl_dcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Computer \[cmdb_ci_computer\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Computer \[cmdb_ci_computer\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Computer \[cmdb_ci_computer\] | Reference | SG-Intune Computer Related \[sn_intune_integrat_computer_related\] |
| Computer \[cmdb_ci_computer\] | Reference | Software Installation \[cmdb_sam_sw_install\] |
[Table 1. Relationships created for Computer]

{#cmdb-intune-classes__table_axl_dcj_k5b}

## Handheld Computing Device \[cmdb_ci_handheld_computing\] {#cmdb-intune-classes__section_wsz_cdv_lbc}

The following attributes in the Handheld Computing Device \[cmdb_ci_handheld_computing\] table are populated by collected data:{#cmdb-intune-classes__table_khy_453_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Description | short_description |
| Disk space (GB) | disk_space |
| IMEI | imei |
| MEID | meid |
| Operating System | os |
| OS Version | os_version |
| Phone Number | phone_number |
| Root Access | root_access |
| Model ID | model_id |
| Carrier | carrier |
| Assigned to | assigned_to |
| Manufacturer | manufacturer |
[ ]

{#cmdb-intune-classes__table_khy_453_k5b}{#cmdb-intune-classes__table_qvc_kcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Reference | SG-Intune Device Related \[sn_intune_integrat_device_related\] |
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Reference | Software Installation \[cmdb_sam_sw_install\] |
[Table 2. Relationships created for Handheld Computing Device]

{#cmdb-intune-classes__table_qvc_kcj_k5b}

## IP Address \[cmdb_ci_ip_address\] {#cmdb-intune-classes__section_it4_fdv_lbc}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data:{#cmdb-intune-classes__table_cww_jfv_qwb__entry__2}

| Attribute label | Attribute name |
|-|-|
| IP version | ip_version |
| Owned By Configuration Item | owned_by_cmdb_ci |
| IP Address | ip_address |
| Name | name |
[ ]

{#cmdb-intune-classes__table_cww_jfv_qwb}{#cmdb-intune-classes__table_vkm_3fv_qwb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| IP Address \[cmdb_ci_ip_address\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| IP Address \[cmdb_ci_ip_address\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 3. Relationships created for IP Address]

{#cmdb-intune-classes__table_vkm_3fv_qwb}

## Network Adapter \[cmdb_ci_network_adapter\] {#cmdb-intune-classes__section_abw_2dv_lbc}

The following attributes in the Network Adapter \[cmdb_ci_network_adapter\] table are populated by collected data:{#cmdb-intune-classes__table_pcl_ry3_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| MAC Address | mac_address |
| Name | name |
| Configuration Item | cmdb_ci |
[ ]

{#cmdb-intune-classes__table_pcl_ry3_k5b}{#cmdb-intune-classes__table_erj_rcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 4. Relationships created for Network Adapter]

{#cmdb-intune-classes__table_erj_rcj_k5b}

## Serial Number \[cmdb_serial_number\] {#cmdb-intune-classes__section_uyh_gdv_lbc}

The following attributes in the Serial Number \[cmdb_serial_number\] table are populated by collected data:{#cmdb-intune-classes__table_qww_wy3_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial Number | serial_number |
| Serial Number Type | serial_number_type |
| Valid | valid |
[ ]

{#cmdb-intune-classes__table_qww_wy3_k5b}{#cmdb-intune-classes__table_yhm_vcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Serial number \[cmdb_serial_number\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 5. Relationships created for Serial Number]

{#cmdb-intune-classes__table_yhm_vcj_k5b}

## SG-Intune Computer Related \[sn_intune_integrat_computer_related\] {#cmdb-intune-classes__section_fbc_hdv_lbc}

The following attributes in the SG-Intune Computer Related \[sn_intune_integrat_computer_related\] table are populated by collected data:{#cmdb-intune-classes__table_mvl_hbj_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device ID | device_id |
| Azure AD Registered | azure_ad_registered |
| Compliance State | compliance_state |
| Device Enrollment Type | device_enrollment_type |
| Email Address | email_address |
| Encrypted | is_encrypted |
| Managed Device Owner Type | managed_device_owner_type |
| Management Agent | management_agent |
| Supervised | is_supervised |
[ ]

{#cmdb-intune-classes__table_mvl_hbj_k5b}

## SG-Intune Device Related \[sn_intune_integrat_device_related\] {#cmdb-intune-classes__section_pwb_3dv_lbc}

The following attributes in the SG-Intune Device Related \[sn_intune_integrat_device_related\] table are populated by collected data:{#cmdb-intune-classes__table_m2p_x1j_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device ID | device_id |
| Azure AD Registered | azure_ad_registered |
| Compliance State | compliance_state |
| Device Category | device_category |
| Device Enrollment Type | device_enrollment_type |
| Device State | device_state |
| Email Address | email_address |
| Encrypted | is_encrypted |
| Managed Device Owner Type | managed_device_owner_type |
| Management Agent | management_agent |
| Security Patch Level | security_patch_level |
| Supervised | is_supervised |
| System Management Bios Version | system_management_bios_version |
| Wifi Subnet ID | wifi_subnet_id |
[ ]

{#cmdb-intune-classes__table_m2p_x1j_k5b}  
Note:  
The attributes Device Category, Device State, Security Patch Level, System Management Bios Version, and Wifi Subnet ID are populated by the SG-Intune Device Reports data source only.

The
attributes Azure AD Registered, Device Enrollment Type, and Management Agent aren't populated by the SG-Intune Device Reports data source.

## Software \[cmdb_ci_spkg\] {#cmdb-intune-classes__section_fw5_3dv_lbc}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data:{#cmdb-intune-classes__table_myw_pbj_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Name | name |
| Version | version |
[ ]

{#cmdb-intune-classes__table_myw_pbj_k5b}{#cmdb-intune-classes__table_jhq_bdj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 6. Relationship created for Software]

{#cmdb-intune-classes__table_jhq_bdj_k5b}

## Software Installation \[cmdb_sam_sw_install\] {#cmdb-intune-classes__section_cgz_ddv_lbc}

The following attributes in the Software Installation \[cmdb_sam_sw_install\] table are populated by collected data:{#cmdb-intune-classes__table_wqs_1hv_qwb__entry__2}

| Attribute label | Attribute name |
|-|-|
| Display name | display_name |
| Version | version |
| Discovery source | discovery_source |
| Publisher | publisher |
| Installed on | installed_on |
[ ]

{#cmdb-intune-classes__table_wqs_1hv_qwb}  
Note:  
The Publisher attribute is populated by the SG-Intune Software Reports data source only.
{#cmdb-intune-classes__table_xqs_1hv_qwb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Installation \[cmdb_sam_sw_install\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] Computer \[cmdb_ci_computer\] |
[Table 7. Relationships created for Software Installation]

{#cmdb-intune-classes__table_xqs_1hv_qwb}

## Software Instance \[cmdb_software_instance\] {#cmdb-intune-classes__section_l4k_jdv_lbc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data:{#cmdb-intune-classes__table_ppb_xbj_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Installed on | installed_on |
[ ]

{#cmdb-intune-classes__table_ppb_xbj_k5b}{#cmdb-intune-classes__table_u1t_jdj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Software Instance \[cmdb_software_instance\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 8. Relationships created for Software Instance]

{#cmdb-intune-classes__table_u1t_jdj_k5b}