---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Target CMDB classes

# CMDB classes targeted in Service Graph Connector for Microsoft Intune {#ariaid-title1}

* Release version: Zurich
* 
* Updated October 13, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CMDB Classes Targeted in Service Graph Connector for Microsoft Intune

The Service Graph Connector for Microsoft Intune enables integration with ServiceNow's Configuration Management Database (CMDB) by periodically pulling data from Microsoft Intune.
This integration populates various CMDB tables with details about computers, handheld devices, software installations, and network adapters.
Show full answer Show less  

## Key Features

* Data Sources: Integrates data from SG-Intune Computer, Devices, Software, and advanced reports.
* Attribute Population: Key attributes across various tables are filled with data collected from Intune, such as device specifications and software details.
* Relationships: Establishes parent-child relationships between different classes, enhancing data connectivity in the CMDB.

## Key Outcomes

By utilizing the Service Graph Connector, ServiceNow customers can expect:

* A comprehensive view of device and software inventory within the CMDB, improving asset management.
* Better compliance tracking through detailed attributes related to device enrollment and status.
* Enhanced automated reporting capabilities on device and software health, streamlining IT operations.  
When you complete setting up the connection, you can configure the integration to periodically pull data from Microsoft Intune. The data from the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) and the advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) is saved in
tables that extend from the Configuration item \[cmdb_ci\] table.

## Computer \[cmdb_ci_computer\] {#cmdb-intune-classes__section_z3h_sr3_k5b}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data:{#cmdb-intune-classes__table_bb4_zr3_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Description | short_description |
| Disk space (GB) | disk_space |
| Manufacturer | manufacturer |
| Operating System | os |
| OS Version | os_version |
| Model ID | model_id |
| Assigned to | assigned_to |
| Chassis type | chassis_type |
[ ]

{#cmdb-intune-classes__table_bb4_zr3_k5b}{#cmdb-intune-classes__table_axl_dcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Computer \[cmdb_ci_computer\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Computer \[cmdb_ci_computer\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Computer \[cmdb_ci_computer\] | Reference | SG-Intune Computer Related \[sn_intune_integrat_computer_related\] |
| Computer \[cmdb_ci_computer\] | Reference | Software Installation \[cmdb_sam_sw_install\] |
[Table 1. Relationships created for Computer]

{#cmdb-intune-classes__table_axl_dcj_k5b}

## Handheld Computing Device \[cmdb_ci_handheld_computing\] {#cmdb-intune-classes__section_wsz_cdv_lbc}

The following attributes in the Handheld Computing Device \[cmdb_ci_handheld_computing\] table are populated by collected data:{#cmdb-intune-classes__table_khy_453_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Description | short_description |
| Disk space (GB) | disk_space |
| IMEI | imei |
| MEID | meid |
| Operating System | os |
| OS Version | os_version |
| Phone Number | phone_number |
| Root Access | root_access |
| Model ID | model_id |
| Carrier | carrier |
| Assigned to | assigned_to |
| Manufacturer | manufacturer |
[ ]

{#cmdb-intune-classes__table_khy_453_k5b}{#cmdb-intune-classes__table_qvc_kcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Reference | SG-Intune Device Related \[sn_intune_integrat_device_related\] |
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Reference | Software Installation \[cmdb_sam_sw_install\] |
[Table 2. Relationships created for Handheld Computing Device]

{#cmdb-intune-classes__table_qvc_kcj_k5b}

## Software Installation \[cmdb_sam_sw_install\] {#cmdb-intune-classes__section_cgz_ddv_lbc}

The following attributes in the Software Installation \[cmdb_sam_sw_install\] table are populated by collected data:{#cmdb-intune-classes__table_wqs_1hv_qwb__entry__2}

| Attribute label | Attribute name |
|-|-|
| Display name | display_name |
| Version | version |
| Discovery source | discovery_source |
| Publisher | publisher |
| Installed on | installed_on |
[ ]

{#cmdb-intune-classes__table_wqs_1hv_qwb}  
Note:  
The Publisher attribute is populated by the SG-Intune Software Reports data source only.
{#cmdb-intune-classes__table_xqs_1hv_qwb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Installation \[cmdb_sam_sw_install\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] Computer \[cmdb_ci_computer\] |
[Table 3. Relationships created for Software Installation]

{#cmdb-intune-classes__table_xqs_1hv_qwb}

## Network Adapter \[cmdb_ci_network_adapter\] {#cmdb-intune-classes__section_abw_2dv_lbc}

The following attributes in the Network Adapter \[cmdb_ci_network_adapter\] table are populated by collected data:{#cmdb-intune-classes__table_pcl_ry3_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| MAC Address | mac_address |
| Name | name |
| Configuration Item | cmdb_ci |
[ ]

{#cmdb-intune-classes__table_pcl_ry3_k5b}{#cmdb-intune-classes__table_erj_rcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 4. Relationships created for Network Adapter]

{#cmdb-intune-classes__table_erj_rcj_k5b}

## IP Address \[cmdb_ci_ip_address\] {#cmdb-intune-classes__section_it4_fdv_lbc}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data:{#cmdb-intune-classes__table_cww_jfv_qwb__entry__2}

| Attribute label | Attribute name |
|-|-|
| IP version | ip_version |
| Owned By Configuration Item | owned_by_cmdb_ci |
| IP Address | ip_address |
| Name | name |
[ ]

{#cmdb-intune-classes__table_cww_jfv_qwb}{#cmdb-intune-classes__table_vkm_3fv_qwb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| IP Address \[cmdb_ci_ip_address\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| IP Address \[cmdb_ci_ip_address\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 5. Relationships created for IP Address]

{#cmdb-intune-classes__table_vkm_3fv_qwb}

## Serial Number \[cmdb_serial_number\] {#cmdb-intune-classes__section_uyh_gdv_lbc}

The following attributes in the Serial Number \[cmdb_serial_number\] table are populated by collected data:{#cmdb-intune-classes__table_qww_wy3_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial Number | serial_number |
| Serial Number Type | serial_number_type |
| Valid | valid |
[ ]

{#cmdb-intune-classes__table_qww_wy3_k5b}{#cmdb-intune-classes__table_yhm_vcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Serial number \[cmdb_serial_number\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 6. Relationships created for Serial Number]

{#cmdb-intune-classes__table_yhm_vcj_k5b}

## SG-Intune Computer Related \[sn_intune_integrat_computer_related\] {#cmdb-intune-classes__section_fbc_hdv_lbc}

The following attributes in the SG-Intune Computer Related \[sn_intune_integrat_computer_related\] table are populated by collected data:{#cmdb-intune-classes__table_mvl_hbj_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device ID | device_id |
| Azure AD Registered | azure_ad_registered |
| Compliance State | compliance_state |
| Device Enrollment Type | device_enrollment_type |
| Email Address | email_address |
| Encrypted | is_encrypted |
| Managed Device Owner Type | managed_device_owner_type |
| Management Agent | management_agent |
| Supervised | is_supervised |
[ ]

{#cmdb-intune-classes__table_mvl_hbj_k5b}

## SG-Intune Device Related \[sn_intune_integrat_device_related\] {#cmdb-intune-classes__section_pwb_3dv_lbc}

The following attributes in the SG-Intune Device Related \[sn_intune_integrat_device_related\] table are populated by collected data:{#cmdb-intune-classes__table_m2p_x1j_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device ID | device_id |
| Azure AD Registered | azure_ad_registered |
| Compliance State | compliance_state |
| Device Category | device_category |
| Device Enrollment Type | device_enrollment_type |
| Device State | device_state |
| Email Address | email_address |
| Encrypted | is_encrypted |
| Managed Device Owner Type | managed_device_owner_type |
| Management Agent | management_agent |
| Security Patch Level | security_patch_level |
| Supervised | is_supervised |
| System Management Bios Version | system_management_bios_version |
| Wifi Subnet ID | wifi_subnet_id |
[ ]

{#cmdb-intune-classes__table_m2p_x1j_k5b}  
Note:  
The attributes Device Category, Device State, Security Patch Level, System Management Bios Version, and Wifi Subnet ID are populated by the SG-Intune Device Reports data source only.

The
attributes Azure AD Registered, Device Enrollment Type, and Management Agent aren't populated by the SG-Intune Device Reports data source.

## Software \[cmdb_ci_spkg\] {#cmdb-intune-classes__section_fw5_3dv_lbc}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data:{#cmdb-intune-classes__table_myw_pbj_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Name | name |
| Version | version |
[ ]

{#cmdb-intune-classes__table_myw_pbj_k5b}{#cmdb-intune-classes__table_jhq_bdj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 7. Relationship created for Software]

{#cmdb-intune-classes__table_jhq_bdj_k5b}

## Software Instance \[cmdb_software_instance\] {#cmdb-intune-classes__section_l4k_jdv_lbc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data:{#cmdb-intune-classes__table_ppb_xbj_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Installed on | installed_on |
[ ]

{#cmdb-intune-classes__table_ppb_xbj_k5b}{#cmdb-intune-classes__table_u1t_jdj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Software Instance \[cmdb_software_instance\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 8. Relationships created for Software Instance]

{#cmdb-intune-classes__table_u1t_jdj_k5b}