---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Review de-duplication tasks (manual)

# Review de-duplication tasks (manual) {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review details of de-duplication tasks, and then potentially remediate a
de-duplication task.

## Before you begin

Role required: itil to view, and itil_admin or cmdb_dedup_admin to remediate a
de-duplication task.

## About this task

Alternatively, you can use de-duplication capabilities in the CMDB Workspace or in Service Graph Workspace. Use the De-duplication dashboard and the De-duplication Template Library to:

* Review de-duplication tasks
* Remediate de-duplication tasks in bulk by using de-duplication templates
* Gain insights into de-duplication counts and status in your organization

{#t_ResolveDeDuplicationTask__ul_nh1_k2p_czb}For more information, see [CI de-duplication experience in CMDB Workspace and in Service Graph Workspace](https://www.servicenow.com/docs/evhINHzpFtYvKRGHbHmMaw "Create libraries of de-duplication templates in CMDB Workspace or in Service Graph Workspace, to remediate de-duplication tasks in a consistent manner, and in bulk. De-duplication templates are pre-configured with all necessary settings for remediating duplicate CIs in de-duplication tasks, per class.").

If a duplicate CI is a dependent CI, then you can view the details of the dependent
relationship, the Depend on CI, and any relation qualifier chain. If the dependent
CI has a lookup table, then you can see the details of the respective lookup
table.

## Procedure

1. Navigate to AllConfigurationIdentification/ReconciliationDe-duplication Tasks.
2. Select a task.  
   {#t_ResolveDeDuplicationTask__table_eqy_xbr_3s__entry__2}

   | Field | Description |
   |-|-|
   | Number | Unique task number. |
   | Assigned to | Person who is responsible for resolving the task. |
   | Short description | Description for the task. |
   | Work notes | Details describing how the CI was identified as a duplicate. Note: Not available in de-duplication tasks that were created prior to the London release. This field also contains user notes about the decisions and steps of resolving the task. |
   | Priority | Task priority. |
   | State | State of the de-duplication task as it progresses through resolution. |
   [Table 1. Remediate Duplicate Task form]

   {#t_ResolveDeDuplicationTask__table_eqy_xbr_3s}
3. Click the Duplicate Audit Results tab in the related lists section, to see the list of duplicate CIs in this task. You can click a CI to display more CI details.  
   {#t_ResolveDeDuplicationTask__table_ng3_kgn_js__entry__2}

   | Column | Description |
   |-|-|
   | Duplicate CI | Reference to the duplicate CI. Note: This field is a document ID type, which means that it can reference any record on any table. If the referenced CI is deleted as part of resolving duplicate tasks, then this field is empty. |
   | Relationship | For a duplicate CI that is a dependent CI, this field shows the relationship between the duplicate CI and depend on CI. |
   | Depend on CI | If the duplicate CI is a dependent CI, then this field displays the depend on CI. |
   | Discovery source | Discovery method used for the CI. |
   [ ]

   {#t_ResolveDeDuplicationTask__table_ng3_kgn_js}
{#t_ResolveDeDuplicationTask__steps_vts_5g3_45}

## What to do next

Analyze de-duplication tasks to determine which CIs should remain active and which of the duplicate CIs in the Duplicate Audit Results lists are stale or incorrect. Click Remediate to [remediate a single de-duplication task](https://www.servicenow.com/docs/hRjMz0zJxZjYw3tWfqWaGQ "Remediate a single de-duplication task by using the Duplicate CI Remediator wizard. Use the wizard to guide you through the duplicate CI reconciliation process or to apply a custom workflow.").
**Related concepts**   

* [Relation qualifier](https://www.servicenow.com/docs/gmCCnRieoon97ozGx2Vc_w "A relation qualifier, which is a CI of the Qualifier [cmdb_ci_qualifier] type, stores important information about the CI relationships.")  
**Related topics**   

* [Document ID field](https://www.servicenow.com/docs/access?context=t_CreatingADocumentIDField&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)

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