---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Explore

# Explore Now Assist in Document Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated August 13, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Now Assist in Document Management uses generative AI to extract key insights from documents through seamless conversational interactions, reducing manual effort while improving accuracy and consistency.

## Now Assist in Document Management overview {#explore-now-assist-in-document-management__cf-exploring-parent-overview}

Once activated and configured, Now Assist in Document Management uses generative AI capabilities available to generate key insights of the document through conversational interactions.

## Now Assist in Document Management users {#explore-now-assist-in-document-management__cf-exploring-parent-users}

{#explore-now-assist-in-document-management__table_xlf_g24_3hc__entry__2}

| User | Description |
|-|-|
| Admin | The sn_nowassist_admin.nsa_admin can configure the skills for Now Assist in Document Management |
[Table 1. Users]

{#explore-now-assist-in-document-management__table_xlf_g24_3hc}

## Now Assist in Document Management benefits {#explore-now-assist-in-document-management__cf-exploring-parent-benefits}

{#explore-now-assist-in-document-management__table_amf_g24_3hc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Generate instant summaries and key document insights | [Generate a document summary by using Now Assist in Document Management](https://www.servicenow.com/docs/enQ4FqjGmKKSpSqX3sEBOw "Generate a document summary to get quick insights into key information from documents by using Now Assist in Document Management.") | Admin |
| Extract key document insights through conversational interactions, powered using generative AI capabilities | [Generate summary and ask questions using Now Assist in Document Management](https://www.servicenow.com/docs/Pi~8lgVQYefn_wHBrZMH4Q "Generate summary and ask questions to gain quick insights from your documents by using Now Assist in Document Management.") | Admin |
[Table 2. Now Assist in Document Management benefits]

{#explore-now-assist-in-document-management__table_amf_g24_3hc}

## What to explore next {#explore-now-assist-in-document-management__cf-exploring-parent-links}

To learn more about configuring and using Now Assist in Document Management, see:

* [Configure Now Assist in Document Management](https://www.servicenow.com/docs/6sq1_ItrLno2KuPtybJF_A "If you have the admin role, you can configure Now Assist in Document Management in the application enabling the use of its generative AI skills within the application workspace.")
* [Use Now Assist in Document Management](https://www.servicenow.com/docs/J_S1H50KkVho1TUcxpp95Q "If you have a sn_nowassist_admin.nsa_admin role, you can use Now Assist in Document Management to quickly summarize documents and get insights.")
{#explore-now-assist-in-document-management__ul_thk_grk_hgc}