--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Now Assist in Document Management # Now Assist in Document Management {#ariaid-title1} Release version: Zurich Updated August 8, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist in Document Management ServiceNow Now Assist in Document Management, available in the Zurich release, enables agents to quickly extract key insights from documents through interactive Q\&A and auto-generated common questions. This capability helps agents better understand document content and provide faster, more informed responses. Show full answer Show less ## Key Features * **Interactive Q\&A:** Allows users to ask questions about documents and receive insights directly. * **Auto-generated Common Questions:** Automatically creates frequently asked questions to assist agents. * **Configuration and Usage:** Options to configure and use Now Assist for Document Services to fit organizational needs. ## AI Limitations and Responsibilities This application uses AI and machine learning, which may not always provide fully accurate or complete results. Customers are responsible for testing, validating, and applying human oversight to all AI-generated outputs. Reliance solely on AI for critical decision-making is discouraged, especially in sensitive areas such as healthcare, finance, legal, employment, security, or infrastructure. Customers must also comply with ServiceNow's AI Acceptable Use Policy, which may be updated periodically. ## Data Processing and Collection Data from customer instances is transferred to a centralized ServiceNow environment, potentially across data center regions or third-party cloud providers like Microsoft Azure. All data processing follows ServiceNow's internal policies and compliance standards. ServiceNow collects inputs, outputs, and edits from this application to enhance AI technologies and models. This includes case information, chat transcripts, and email data related to summarization and recommendations. Customers may opt out of data collection anytime as per the AI Opt-Out procedures. ## Support and Resources * Access troubleshooting help via the ServiceNow Community on AI and Intelligence. * Search the Known Error Portal for related issues. * Contact Customer Service and Support for direct assistance. Use ServiceNow Now Assist in Document Management to get key insights from the document through interactive Q\&A, and auto- generated common questions. You can enable your agents to understand the documents so that they can give quick insights. ## Get started {#now-assist-document-management__cf-app-landing-get-started} |-|-|-| | [ExploreLearn more about Now Assist for Document Services](https://www.servicenow.com/docs/7m24O9_8BjkgIK6I4wbx7Q "Now Assist in Document Management uses generative AI to extract key insights from documents through seamless conversational interactions, reducing manual effort while improving accuracy and consistency.") | [ConfigureConfigure Now Assist for Document Services](https://www.servicenow.com/docs/6sq1_ItrLno2KuPtybJF_A "If you have the admin role, you can configure Now Assist in Document Management in the application enabling the use of its generative AI skills within the application workspace.") | [UseUse Now Assist for Document Services](https://www.servicenow.com/docs/J_S1H50KkVho1TUcxpp95Q "If you have a sn_nowassist_admin.nsa_admin role, you can use Now Assist in Document Management to quickly summarize documents and get insights.") | [ ] {#now-assist-document-management__table_n4l_lqg_ggc} ## Troubleshoot and get help {#now-assist-document-management__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#now-assist-document-management__ul_oht_hgl_5yb} ## AI limitations {#now-assist-document-management__section_rpl_ysg_ggc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-document-management__p_kv2_nfg_h1c} ## Data processing {#now-assist-document-management__section_spl_ysg_ggc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-document-management__p_lv2_nfg_h1c} ## Data collection {#now-assist-document-management__section_tpl_ysg_ggc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation), and email information (for email response). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).