--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Now Assist in Document Management # Now Assist in Document Management {#ariaid-title1} * Release version: Zurich * * Updated August 8, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist in Document Management Now Assist in Document Management enables ServiceNow users to leverage AI for extracting key insights from documents through interactive Q\&A and auto-generated common questions. This tool helps agents quickly understand documents, enhancing their ability to provide timely insights. Show full answer Show less ## Key Features * **Interactive Q\&A:** Engage with documents effectively to retrieve relevant information. * **Auto-generated Questions:** Generate common inquiries to streamline the information-gathering process. * **Configuration and Usage:** Guidance is provided for setting up and utilizing the service effectively. ## Key Outcomes By implementing Now Assist, ServiceNow customers can expect improved agent performance in document comprehension, leading to faster responses and enhanced service delivery. However, users should be aware of the AI's limitations and ensure human oversight in decision-making processes. ## Data Processing and Collection Data from individual ServiceNow instances may be transferred to centralized environments, adhering to internal policies. ServiceNow collects various inputs to refine its AI technologies, with an option for customers to opt-out of future data collection. ## Support Resources * **Community Support:** Access the ServiceNow Community for AI and Intelligence discussions. * **Known Error Portal:** Search for known error articles for troubleshooting. * **Customer Service:** Contact support for assistance. Use ServiceNow Now Assist in Document Management to get key insights from the document through interactive Q\&A, and auto- generated common questions. You can enable your agents to understand the documents so that they can give quick insights. ## Get started {#now-assist-document-management__cf-app-landing-get-started} |-|-|-| | [ExploreLearn more about Now Assist for Document Services](https://www.servicenow.com/docs/7m24O9_8BjkgIK6I4wbx7Q "Now Assist in Document Management uses generative AI to extract key insights from documents through seamless conversational interactions, reducing manual effort while improving accuracy and consistency.") | [ConfigureConfigure Now Assist for Document Services](https://www.servicenow.com/docs/6sq1_ItrLno2KuPtybJF_A "If you have the admin role, you can configure Now Assist in Document Management in the application enabling the use of its generative AI skills within the application workspace.") | [UseUse Now Assist for Document Services](https://www.servicenow.com/docs/J_S1H50KkVho1TUcxpp95Q "If you have a sn_nowassist_admin.nsa_admin role, you can use Now Assist in Document Management to quickly summarize documents and get insights.") | [ ] {#now-assist-document-management__table_n4l_lqg_ggc} ## Troubleshoot and get help {#now-assist-document-management__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#now-assist-document-management__ul_oht_hgl_5yb} ## AI limitations {#now-assist-document-management__section_rpl_ysg_ggc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-document-management__p_kv2_nfg_h1c} ## Data processing {#now-assist-document-management__section_spl_ysg_ggc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-document-management__p_lv2_nfg_h1c} ## Data collection {#now-assist-document-management__section_tpl_ysg_ggc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation), and email information (for email response). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).