---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge Management

# Knowledge Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task
resolution.

## Get started {#knowledge-management__section_rl1_z2h_1xb}

|-|-|-|
| [ExploreExplore Knowledge Management](https://www.servicenow.com/docs/53GCX9rHh5tNwFMLsT~3YA "Learn more about Knowledge Management with a sample workflow and review the benefits it can provide for different users in your organization.") | [ConfigurePlan and configure your Knowledge Management implementation](https://www.servicenow.com/docs/gH1uCBjiwZ57HHju835CZw "Plan and configure your Knowledge Management implementation.") | [Use Knowledge Management Search and find information on self-help, troubleshooting, and task resolution](https://www.servicenow.com/docs/Mzk6XCGKY60W3AFr5HBp~A "Use Knowledge Management to search and find information on self-help, troubleshooting, and task resolution in knowledge bases.") |
| [Create and maintain articlesCreate and maintain articles in the knowledge base](https://www.servicenow.com/docs/FEyBFKRoFuD9cTi5y71yTw "Share your ideas and experience by creating a knowledge article. Review and provide feedback on knowledge articles, and resolve issues yourselves rather than contacting customer service or an internal helpdesk.") | [Knowledge Management ReferenceAdditional information to configure and administer Knowledge Management](https://www.servicenow.com/docs/hBy9DmMa4QO_3YdTWiIFlw "Reference topics provide additional information that you can use to configure and administer Knowledge Management.") | [Analytics and Reporting Solutions](https://www.servicenow.com/docs/5hHD005vQYDE0zQ6IpI1Aw "The following topics provide information on Platform Analytics Solutions and Demand Insights dashboards for Knowledge Management.")Platform Analytics Solutions and Demand Insights dashboards to improve your business processes and practices |
[ ]

{#knowledge-management__table_sl1_z2h_1xb}

## Troubleshoot and get help {#knowledge-management__section_wl1_z2h_1xb}

* [Search the Known Error Portal for known error
  articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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