---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Use Article Quality Index

# Use Article Quality Index {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use article quality index (AQI) to assess the quality of knowledge articles.
* **[Create an AQI checklist](https://www.servicenow.com/docs/SUtVzWInXPpHJYNcepHv5Q#create-an-aqi-checklist)**   
  Create a checklist of questions that reviewers can use to evaluate the quality of knowledge articles.
* **[Assign an AQI checklist to a knowledge base](https://www.servicenow.com/docs/L0n3L~vbGdkBCLaf8Jj5tA)**   
  Before a knowledge reviewer can start performing the AQI review, you must assign an AQI checklist to a knowledge base.
* **[Remove an AQI checklist from a knowledge base](https://www.servicenow.com/docs/G6UQ4yGEPox_UsnCx1Vopg)**   
  Before you can edit a checklist that is assigned to a knowledge base, you must remove it from the knowledge base.
* **[Delete questions from an AQI checklist](https://www.servicenow.com/docs/2tJJapK7bhZLZmF53YtkdA)**   
  Deleting a question in a checklist deletes the text in the question of previously performed AQI reviews that use the checklist. Deleting an AQI question from a checklist will not affect the score of the previously performed AQI reviews. However, the text of the question will not be displayed in the checklist.
* **[Perform the Article Quality Index review](https://www.servicenow.com/docs/QqdWldzZii8AS6pppRdgTg)**   
  Perform the Article Quality Index (AQI) review to evaluate the quality of the article.
* **[View all pending and completed AQI reviews](https://www.servicenow.com/docs/poJ~wuY~wXW3_ROHj59Plw)**   
  View checklists of all users to monitor the pending and completed reviews.
* **[Delete AQI reviews](https://www.servicenow.com/docs/aDNPUuRWPafJOmR573UizQ)**   
  Delete an AQI review that was created by mistake or is no longer required.