---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Identify and review articles

# Identify and review duplicate Knowledge articles {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review duplicate Knowledge articles using the identify and review duplicate articles feature in ServiceNow Otto.

## Before you begin

Role required: knowledge_admin and knowledge_manager

The ServiceNow Otto knowledge skill required to enable the identify duplicate articles feature is activated by the admin. To configure the skill, see [Configure and activate the identify duplicate articles skill](https://www.servicenow.com/docs/9gnuvly~gM3TeNuh7kEY2A "Configure the Knowledge content management skill to enable admins and managers to activate the identify duplicate articles skill in ServiceNow Otto.").

## Procedure

1. Navigate to AllKnowledgeArticlesDuplicate Articles.
2. Expand each list of duplicate topics to view the duplicate Knowledge articles.
3. Review the article categories and select the duplicate articles listed under it.
4. From the Actions on selected rows menu select the Unmark as Duplicate action to be applied on the selected articles.  
   Note:  
   Articles unmarked as duplicates may reappear in the list during the next job run due to regrouping of records. Grouping happens during every job run. Records created after a job run are considered for the next
   schedule.

   This feature applies to new articles, published articles, new drafts, and articles in review.

   This feature does not work for non-English articles.
{#Now-Assist-identify-and-review-duplicate-articles__steps_qlm_yjg_cfc}

*[\>]: and then