---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate the External Content Integration plugin

# Activate the External Content Integration plugin {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The External Content Integration feature is activated with the Knowledge Management - External Content Integration plugin (com.snc.knowledge.external_integration).{#act-ext-know-content__ActExtContIntPlugin}

## Before you begin

Role required: admin

The Knowledge Management - External Content Integration plugin is not active by default.  
The following plugins are automatically activated when the Knowledge Management - External Content Integration plugin is activated:

* Centralized Connection and Credentials plugin (com.snc.core.automation.connection_credential)
* Knowledge Management V3 plugin (com.snc.knowledge3)
* [Knowledge Management Advanced Installer plugin](https://www.servicenow.com/docs/9mH8pwUAcH72gfSytm5Z_g "Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.") (com.snc.knowledge_advanced.installer)

{#act-ext-know-content__ul_ozq_wsk_kbb}The KnowledgeAdministration module displays the External Knowledge Sources and External Knowledge Jobs sub-modules when the Knowledge Management - External Content Integration plugin is activated.  
Note:  
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management
Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://www.servicenow.com/docs/ptuF_0GkzEArhoj_6CMaSg "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#act-ext-know-content__find-plugins-cmd}
{#act-ext-know-content__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#act-ext-know-content__p_cb1_nfg_h1c}
   {#act-ext-know-content__find-plugin-cmd}
{#act-ext-know-content__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US). {#act-ext-know-content__activate-plugin}
{#act-ext-know-content__activate-plugin}{#act-ext-know-content__steps_rfx_bf1_2t}

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