---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate knowledge blocks

# Activate knowledge blocks {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate knowledge blocks \[com.snc.knowledge_blocks\] if you have the admin
role. This plugin includes demo data and activates related plugins if they are not already
active.

## Before you begin

Role required: admin

## About this task

Knowledge blocks activates these related plugins if they are not already active.{#activate-knowledge-blocks__table_b1h_mld_dbb__entry__2}

| Plugin | Description |
|-|-|
| Knowledge Management Advanced \[com.snc.knowledge_advanced\] | Enables advanced features for Knowledge Management, such as article versioning. For a full list of features, see [activate the Knowledge Management Advanced plugin](https://www.servicenow.com/docs/9mH8pwUAcH72gfSytm5Z_g "Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management."). Note: Knowledge blocks can be used with or without the article versioning feature. To disable the feature, see [Disable the article versioning feature](https://www.servicenow.com/docs/tWKS6Bbtx0f27Ui3gbfn1A "Users with the system administrator role can disable the article versioning feature by setting a property."). |
[Table 1. Plugins for knowledge blocks]

{#activate-knowledge-blocks__table_b1h_mld_dbb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-knowledge-blocks__find-plugins-cmd}
{#activate-knowledge-blocks__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-knowledge-blocks__p_cb1_nfg_h1c}
   {#activate-knowledge-blocks__find-plugin-cmd}
{#activate-knowledge-blocks__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US). {#activate-knowledge-blocks__activate-plugin}
{#activate-knowledge-blocks__activate-plugin}{#activate-knowledge-blocks__steps_rfx_bf1_2t}

*[\>]: and then