---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Subscribe to a knowledge article

# Subscribe to a knowledge article {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Subscribe to a knowledge article within a knowledge base to receive email
notifications about new articles and article revisions or comments.

## Before you begin

Role required: Check with your admin

## About this task

Users can subscribe to a knowledge article from either the Knowledge Management V3 user interface or the Knowledge Management Service Portal.  
Note:  
* Users who are already subscribed to a knowledge base are also subscribed to the articles within that knowledge base.
* To subscribe to articles from the base service portal (https://\<instance name\> /sp?), you must navigate to the [Knowledge
  Management Service Portal](https://www.servicenow.com/docs/ptuF_0GkzEArhoj_6CMaSg "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.") pages (for example, https://\<instance name\> /sp?id=kb_home) from the base service portal.
* To manage the knowledge subscription for knowledge base and knowledge article, see [Manage knowledge subscriptions](https://www.servicenow.com/docs/I144XzCYdFdun4u5Mp_wkg "Manage knowledge base and knowledge article subscriptions from the Notification Settings page.").
* Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management
  Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://www.servicenow.com/docs/ptuF_0GkzEArhoj_6CMaSg "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.").

{#subscribe-to-knowledge-article__ul_b34_fsf_fsb}

## Procedure

1. Navigate to AllKnowledgeHomepage.
2. Click Subscribe at the top of the knowledge article.  
   The system shows an information message about the article subscription and the button toggles to Subscribed. If the email notification contains an article link, the link points to the Knowledge Management Service Portal. The email notification for a subscribed article includes the knowledge article ID, short description, and link to the article.

*[\>]: and then