---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using Notify with On-Call Scheduling

# Using Notify with On-Call Scheduling {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When using both Notify and On-Call Scheduling, you can
send On-call escalation notifications as SMS messages, in addition to
emails.  
Configure the following items to use Notify with On-Call Scheduling:

* You must add at least one Notify phone number to the On-Call Group number group. This group is configured by default to handle inbound SMS responses (via On-Call: Check Assignment Response) that accepts or rejects an on-call assignment and to handle outbound voice calls (via On-Call: Assign by Acknowledgement Voice) to accept or reject assignments.
* You must configure workflows, such as the On-Call: Assign by Acknowledgement to drive escalations via SMS and Voice.
{#c_NotifyWithOnCall__ul_lxc_hzt_rs}
* **[Set up Notify with On-Call Scheduling](https://www.servicenow.com/docs/4Dcc4qR~ergdjLGjhorcVQ)**   
  You can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.
* **[Controlling the on-call communication channel with Notify](https://www.servicenow.com/docs/EQBnTNx6fGrjtyo2vj9MNw)**   
  Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.
* **[Call a user from the WebRTC UI](https://www.servicenow.com/docs/DBW0eNSZzn0m~Sy8pp4P6A)**   
  Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details dialog box and on-call calendar.
* **[Key differences between on-call scheduling with NotifyNow and with Notify](https://www.servicenow.com/docs/Dme8buAYkiAx1HyetT47QQ)**   
  There are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.